First off, my laptop is at least a couple of years old now and it's entirely possible that I'm simply not running powerful enough hardware. However, I've compared my specs with the minimum requirements for the Game Capture HD Pro and I believe I meet those.
My processor is an i3-2330M CPU @ 2.20 GHz, and I have 4.0 GB RAM. Hard drive space is not an issue, I still have more than 200 GB worth of hard drive space to access.
This is the error I see upon start up:
It does not detect any input, and additionally gives me an "Unknown capture error." In this case I am attempting to record video from my Wii U, which I have currently set to 480p in an attempt to see if the video resolution was a problem.
The component cable pass-through works, as I have output from the capture device going into my TV with audio and video displaying properly. Additionally, the light on the capture device is lit up, and I have not had any issues with these component cables before.
Initially when I tried to install the software, I didn't realize the disc was inside the cardboard packaging (doh!) and attempted to allow Windows to install the drivers for me. When that didn't work, I downloaded the software from Roxio's support website and it successfully installed. That was when I first encountered this error, and I tried various combinations of repairing the software, updating the software, uninstalling the software and drivers and reinstalling from the disc, etc.
I have also looked on here for potential solutions and all of the ones I have attempted have not worked for me. At this point I'm beginning to wonder if my laptop simply isn't going to cut it. I am looking into upgrading to something beefier so I can run PC games, so I'll hang on to my capture device for the time being, but I won't be able to upgrade anytime soon and I really would like to use it with my current hardware, even if it means recording in non-HD resolutions.