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Found 3 results

  1. Hi, I've had my RGC Pro for a year and a half now but just recently the software starts crashing. I am trying to play on PS4 and capture gameplay for YouTube. - I have disabled HDCP - I have all my drivers updated - I have reinstalled, repaired, and tried a different computer But.... nothing works! Please help!
  2. Kevin123

    My Roxio Is Broken

    Then could you please help me with MY Roxio HD Pro Problems? I've literally used this thing ONCE in the past two years for one reason, MY DEVICE HAS NEVER WORKED!!! I've contacted Roxio CONSTANTLY, about 2 or 3 times a month to get a refund because they sold me a BROKEN product, and I haven't gotten a single response from them, in TWO YEARS!!! It's crashed every computer I've used it on, the device barely turns on before it crashes whatever computer I'm using it on. I paid GOOD money for this two years ago, and I'm so glad that you guys enforce your "Refund Policy" so well, because I would've really like to return mine and gotten a new one. Honestly, two years ago I bought air that was packaged in a container, and have tried to get in contact with you guys for a return, but whenever I did, you'd give me the same "We're really busy at the moment" response. This is not a good way to run a buisness, I didn't even get a refund DURING the 30 day period because you DIDN'T LET ME! Now I'm saying this again, and you will apologize and say "Well you didn't take advantage of the refund during the 30 days" well guess what, I DID, so I want my money back, and that's why I'm here today, to try ONCE AGAIN to get my money back that you stole from me. Don't even TRY to tell me how to fix it, because the thing never worked in the first place, it was broken right after I recorded my first 30 second long video. Wow, 30 seconds for $150, what a deal.
  3. smithqru

    Nothing Works

    Program keeps crashing on start-up with following message: "An unknown error has occurred. The application will shut down now. Exceptions: Object reference not set to an instance of an object." I tried numerous fixes from this forum and other forums to no avail. I then went and registered product and received support code. Tried to open support ticket with support code and email message again to no avail with following error message: "Email Address does not exist or it does not match the support code." Running- Toshiba Satellite A505-S6986 Laptop Windows 7 Home Premium 64 bit with Service Pack 1 Intel Core Duo2 Duo CPU T6600 @ 2.20GHz 2.20 4GB DDR3 Ram 400GB HDD NVIDIA GeoForce GT 230M Graphics
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