I recently purchased Roxio easy vhs to dvd for mac. I have loaded the software. Connected all component. Tried without and with the extension USB. When I go to open software it give me an error, "Please connect the Roxio Video Capture hardware to any USB 2.0 port." This is done. I have restarted the computer. I have run all updates. I have run disk utility. Still get the message. I believe, this brand new (purchased yesterday) $80 piece of equipment is faulty or in truth is just not good equipment. Everything I have ever used by Roxio was good but this is just not happening for me. Please advise. I did sent a request to Roxio Support about 14 hours ago but I have not heard back. Of course, it is a weekend.