Okay, gonna be honest, haven't messed with this thing in years and saw the update (SP3 with pretty much no update notes with it).
I decided i wanted to plug it in and see how my new pc works.
I have a ROG swift 27'' 4k 60hz monitor, and a 27'' Asus 1080p 60hz monitor. When i place the capture window (where you can press start captures, live stream, start pre-roll...etc) on my 4k monitor, it will show the full capture from my xbox one. If i place it on my second monitor... the screen cuts off on the capture window (black area where capture usually is).
I tried to set the 1080 as my primary and got no change, only using the 4k monitor gives me the full screen but I do not want the window on my 4k monitor, i want it on my 1080p monitor.
If i click the 'full screen' button the capture window full screen actually moves to my 4k monitor (not what i want). and not only that, it's still not full screen.
So to summarize, even simpler terms.
4k monitor and 1080p monitor in dual monitor setup, roxio software works and shows fine on the 4k, but as soon as it's moved to the 1080p monitor the capture source cuts off inside the capture window (there's a screenshot attached for reference).
This unfortunately seems like something a roxio developer would need to repair with a patch as I've already tried multiple things to make it display properly.
Running program as admin, changing the main monitor from 4k to 1080p, trying full screen, restarting computer, re-installing software (even though it was a clean install in the first place).
I am aware there are community members on this forum asking rather unimportant questions... so please don't ask stupid questions or you will get the best answer i can think up.
PC Specs (because people may not understand that 4k is better than 720 for some reason)
i7-4790k 4.0Ghz cpu
980ti gpu (updated drivers and checked)
Windows 10 professional 64-bit
if you honestly need anymore than that you should probably let someone else try and help. everything needed is in this post for this specific problem.
However, If more info is needed, feel free to ask for it.
DO NOT POST if you are not intending to help solve the problem.