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Hey everyone, I just installed my roxio software less than a week ago and my friend and I tried recording and editing some gameplay videos. As the title suggests, the software would crash when I tried to save a production. The only reason I can think of it doing this is that I'm running Windows 10. Does anyone have suggestions for what else could be the problem? Thanks.
Unfortunately, the Roxio Game Capture Pad software that is a part of the Roxio GameCAP series of video capture devices is currently incompatible with the Windows 10 Insider Preview and will not function as intended, regardless of any settings applied to the software using the Windows Compatibility Mode subsystem. Furthermore, certain versions of third-party game capture utilities such as Xsplit 2.0 or later may permanently default to component input settings - even if you are using HDMI cables - thereby breaking compatibility with Xbox One and PlayStation 4 consoles, or any other console that requires an HDCP-compliant input such as HDMI or DVI under federal copyright regulations such as those provided under the Digital Millenium Copyright Act (DMCA). As a workaround for the issue, you will need to reinstall the latest service pack using the downloadable update files by using the patch installer's repair feature. Please note that because the update process requires the use of the Windows TEMP folder cache, you cannot perform the repair directly from Windows Settings or Programs and Features. You MUST redownload the patcher from the Roxio website and run the patch repair process from within the patcher itself. Alternatively, you can simply roll back to Windows 7/8.x in order to restore functionality without requiring a patch repair.