I am not able to display video on video import from my VCR. My computer meets all system minimum requirements, I have W-7. I maintain my computer on a regular basis and all updates are up to date. I have plenty of memory space available (more than 700 GBT's). All what I get is a black screen with no video/no sound during video import. The system seems to be capturing a signal from the the VCR since when I turn the video off, the system turns to no signal in red. if I click "Capture" the system starts looping and I have to re-boot the computer. There seems to be a compatibility problem with Windows 7. It also takes to long for the video import option to display. I have asked my computer service provider to check my computer and it seems to be perfectly working. I was advised, the problem could be related to the Roxio program. My next move would be probably to return the package to Costco, but am not to optimistic since most stores are not taking opened software back. Is there a Roxio tel # number where I can call for free ? Any advise ???