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  1. Have gotten help in the recent past for Capture Video and the program has worked successfully. However, there appears to be something within my operating system that is at times preventing Capture Video from opening. The cure thus far has been to perform the "repair" procedure. Here's what occurs. Creator 2011 home page is opened. The Video Capture button is clicked and the operating window opens, but without any of the details. That is, it is just the frame that appears where the right half the space that is normally devoted to the just captured videos typically appear, and the left half of the frame where the viewing screen, capture device and Capture/Stop Capture radio button normally appear. The program remains stuck in this position, while the hourglass just sets there. I have left it in this state for extended periods of time waiting for it to open successfully. At times is does eventually open. At other times it doesn't. Doing a repair solves the problem, and is of course a pain in the you know what. There are other times when the program doesn't hang. Once the program opens it operates without any problems. Here's what the Event Viewer indicates: AppHang Event: 1002 Stopped interfacing with Windows, Process ID:930 Application Path C:\Program Files (x86)\Roxio 2011\Media Import\Media Capture.13.exe Report ID: bc648002-1604-11e6-8305-00270e0ee901 Any help would be appreciated.