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Found 10 results

  1. I have installed my Roxio to my computer and i have no menu to select the capture device. look at print screen I have opened a call with Roxio just wondering if someone has a solution? Cheers
  2. I have had my Roxio for over a year now and I stopped using it about 3-4 months ago and I have now gone back to using it but everytime I try to plug it in it comes up with 'USB Device Not Recognised'. Ive never had this problem before and Ive been trying for 2 days now to get it to work, I have pretty much tried everything, ive tried on both my PC and my laptop and I still get the same problem, is my Roxio just completely broke or is there just something wrong with my drivers/usb lead or what? please help!!:'(
  3. Hello, I am having a bit of an issue with the ability to use my Roxio Game Cap HD PRO due to the Software I had installed allowing me to record and edit captured Gameplay (VideoWave I believe it is called) being removed after updating to windows 8.1 and I wanted to know if I could get A link to download the same software that's on the disc that came with the Device so I may Re-Install it. Additional notes that may or may not assisst my case are as follows: I can provide photographic proof of ownership of the Roxio Game Cap HD Pro Device and can also provide the Serial Number for the device as well in order to prove I have ownership. I do not have a receipt or order info because my Aunt got it for me on my Birthday last Year on August 7th, Please help me Roxio Support, Sincerely, Angel Zupan (Username:ShadowArchAngel)
  4. Hello everyone, I recently got the Roxio Game Capture HD PRO. Now, I've installed the roxio software, setup all the cables for the Capture device and now when I go to start capturing, the status says "Capture Device Removed". What does this mean? The cables work and on the TV screen the XBOX 360 works fine. So why does it not work for the software? The help videos don't actually show the installation so I don't know if I did anything wrong there.
  5. tiace

    Capture Device Lost

    Hey, I've had my Roxio Game Capture HD PRO since Christmas its been screwing me around alot but now it wont even let me record.. all the cords are right and they all work but when i turn everything on and open the capture window it tells me that the capture device has been lost!, I've also tried repairing and uninstalling and re-installing.
  6. SuperSGogeta25

    Device Manager Does Not Recognize Rgc

    Hello! I would like some help regarding the lack of signal and input on the Roxio Game Capture Software; On the recording software, no source shows up whatsoever (I have it conected to my computer by HDMI) though it reads my HDD just fine... I feel like this may have to do something with the drivers, seeing as my computer doesn't recognize the device and just lists it as a "transcoder" (I have windows 7 ultimate)... Any ideas in terms of this matter? Honestly I don't even know how to set it up... Most people here use the Roxio for console game capture, but I'm trying to record my PC gameplay. Thanks for your time and consideration! Sincerely, SuperSGogeta25
  7. Hello, i bought my roxio game capture like a year ago. i haven't made a video for quite a while on youtube. so i plugged in everything correctly, but after a while i start up the roxio game capture program/software, i keep getting this error "Select video device failed" i do not have the latest game product of the game capture, i only have the one that came out 2-3 years ago which is the roxio game capture not the pro. i tried looking everywhere on google and nothing sorta works. i dont know if im doing it right but i am really confused and really upset that i cant fix this. i hope you guys can reply, and sorry if im not in the right topic for this thread. please help ;( ;( ;( kind regards, jack
  8. I bought the video capture USB device, brought it home, installed the correct drivers, then I plugged the device in. I plugged up the VCR to the device and puled up VLC and configured it correctly and it worked. It continued working for several days, then stopped. Now when I do the above, I only get sound but I do not get video. I have tried everything from trying new USB ports to uninstalling the drivers and programs and doing a fresh install, but even that doesn't work. I still get no video but I get sound. I have tried the device on other computers and they all work correctly. By this time I had already searched every inch of the Roxio website knowledge base, my problem exists nowhere on the internet that I have seen. Similar problems exist but they all have solutions that don't matter to my device. Although I have tried them. I have tried for days to get ahold of someone in tech support from Roxio, but each time I can't. I was wondering if it was the USB device, but it's not since it works on other computers. I wondered if it's my computer, which I don't know Windows 7 well enough to figure that out yet but it seems fine. All this proves that anything in the knowledge base won't fix my problem. If someone could help me with this, I'll provide any information you like to help you understand this problem. Thank you anyone who replies.
  9. I am having trouble with getting a signal on my roxio hardware. I keep getting a message saying "Select video device failed" and then the status goes from a No signal to Capture device. At first I thought it was my console so I unplugged the HDMI cables and then tried again with just the USB connected to the computer. Same messages. Please help me.
  10. Hi, I just get my roxio game capture HD yesturday and after setting it all up I hit capture to find a pop up box saying "Select video device failed" but still having the capture card show up as if it was finding the card. The status of the device read "Capture device removed" which is odd because it was hooked up the whole time AFTER I downloaded the software. And yes I tried reparinng it and that made the program crash every time i opened it. I just now got it back to the problem above.
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