Hi. I've owned a Roxio since August of 2013. I've surfed hundreds of Roxio forums looking for a single answer, but have been disappointed every time. I've finally come to a conclusion, and if you hear me out, you'll learn something.
In mid-December, Twitch.Tv changed its stream settings, which threw both Happauge and Roxio's software out-of-whack. As you'd expect any company to do, Happauge promptly updated their software, while Roxio sat back and watched gamers everywhere become frustrated. A forum poster by the name of Jim_Hardin has attempted to provide support to many users, in fact, nearly 33,000 posts worth. I've read almost ALL of his posts. They're nothing more than snide comments against helpless users convincing them that it's a problem with their computer, their Roxio unit, or their internet. NEVER has he said it's a problem with Roxio. I'm starting to get fed up with this guy, in fact, I hope he sees this. I hope he knows how I see him. I assume he's collaborating with Roxio, if not working for them, to steer the company clear of any problems. I've sent several emails to their so-called "Award Winning Customer Service", only to be left out in the cold with no reply every time. Roxio simply dropped support for their capture devices and software, and choose to lie about it instead of take action and put their claims into action. If you're having problems livestreaming, don't worry, it's 100% NOT YOU. Roxio is at fault here. I don't care if this gets taken down, I'll keep posting this until it is seen. I hope Roxio sees this, I hope Jim_Hardin sees this, I hope everyone sees this. The truth needs to be told.