Last night I went to launch Roxio Creator 2011 Pro to rip music off of some new CDs and encountered a problem.
I double-clicked on the desktop icon and received an empty window frame except for the title bar at the top of the window and an ad for NXT. I tried moving the mouse over the empty window (completely transparent - you see the desktop through it) but that had no effect, other than at times displaying the "hand" pointer indicating there was something clickable under the pointer. I've attached a copy of the "Roxio Creator 2011 Pro" window displayed (see below). As you can see, the desktop image is visible through the majority of the "Creator" window.
I closed the window, went to the START menu, found "Roxio Creator 2011 Pro" and clicked on it. Same result. I found that clicking on the left end of the title bar let me select placing the window on the various monitors. I tried that option and it moved the windows, but the window still did not populate.
I closed the window and ran a complete virus scan. Nothing found. I went to a system restore point from over a week ago, a point PRIOR to the last time I know that "Creator" worked properly. When the restore was complete I tried "Creator" again with no change in the result.
I uninstalled the video drivers, rebooted, installed the latest video drivers, rebooted, then tried "Creator" again. No change.
I uninstalled "Creator", then rebooted, then uninstalled JAVA, rebooted, then uninstalled FLASH, then rebooted, then uninstalled the video drivers again, rebooted, then installed the video drivers, rebooted, installed "Creator", rebooted, then tried "Creator". Still no luck.
It appears that the individual programs will run and that the problem is limited to the RoxioCentralFx.exe program.
Windows 7 Ultimate
8 GB RAM
9 TB Disc
Asus ATI HD6870 video
Dual Samsung 27" monitors