I just got my son a Roxio Capture Pro HD for Christmas - still trying to get it to work….
I installed as one normally would - without searching the web for arcane witchcraft methodology for installing a consumer vid cap program. ;-) I'm video editor by trade, so I guess I should know better. It actually worked - kinda. We got past the registration screen and got the program to open and I could see the interface, but couldn't use any of the controls.
So I started reading here. Jim Hardin's uninstall with Revo/re-install routine is very thorough and much appreciated. I went thru step by step, including letting it download updates. Re-booted, clicked the icon and…. we're now stuck at the Registration screen. Click Next and it sits there spinning. It's pretty much locked up there. I left it for about 20 minutes (roughly three weeks for an impatient 12 year old) and nothing. I used Task Manager to shut it down, tried again, same thing. Rebooted. Tried again, still stuck on Registration. I had already registered the first time the program installed, not sure if that would make difference - even though we don;t even get into the Registration entry screen.
I'd appreciate any help.