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Found 3 results

  1. Will Percy

    Plug In Installation Quagmire.

    I really hope someone can help here because every other recourse is a dead end via smoke and mirrors. I bought Toast 12 and the Blue Ray plug in from MacUpdate. I have a serial number for Toast 12 but not for the plugin. Both products are registered with Roxio on my Account page but I can't install the plug in without a serial number. The installer asks for a serial number for Toast 11 which I have never purchased. If I try to use Toast 12's serial number the 'Next' button is greyed out. Impasse. Requests for help from MacUpdate directed me to Roxio's site. Even though both my purchases are registered here I can't get a Support code in order to contact Roxio's Technical Support. The process asks you to register to receive a support code via email. In order to register I have to trace my order number. There is no record of this with Roxio because, I assume, I bought the products from Macupdate. If my products are registered here why haven't I been issued with a Support code? Any help appreciated. Will Percy
  2. I bought and downloaded Easy CD and DVD Burning from the Roxio website. (also the Extended Download Service) I've had huge problems installing this, and wanted to access the Roxio Support, but find I need a 'support code' which I am meant to have been sent after registering the product. I registered the product, and can see it listed as such when I sign in to their site, but have nothing from them that is a code. Am I missing something here - maybe someone can tell me how to get in touch with Roxio? Failing that, maybe someone can tell me how to sort the installation, bearing in mind I'm not a techie, I'm using an Asus Notebook with Windows 8. In brief - installed the program, which didn't work, various problems. Read that removing and reinstalling Asus Splendid should cure this. Did that and it didn't! Now Roxio and some other programs failing/seized up. Did system restore. Have tried twice more to get Roxio working, but now installation gets part way through set up/installation wizard and demands I 'install Roxio Creator NXT before installing content.' As I haven't got that, I've reached a dead end. Thanks for reading this, any advice (in simple words please) would be appreciated!
  3. I just bough the easy cd & dvd burning disc from Office Depot. However, as I am getting through the installation, I get an error with the activation key. I have tried several times, even changing the zero to an o, just to see. I have registered my product, and have not gotten a support code even in my registration confirmation. I haven't been able to call. I am a very frustrated customer!! You do not make this an EASY process! How do I get going on this software?