Just bought the Roxio HD Pro game capture card for my son, set up the hardware and installed the software from the CD/DVD.
All seemed to go smoothly until we tried to launch the application. I window opens (the process is listed as LaunchPad.exe in Task Manager) but, other than a message stating something like 'Connecting to our servers, please wait', there really is not much to this window and it generally looks broken.
There are two buttons, 'Next' and 'Cancel' but, clicking on any of these causes an error modal to pop up stating "Attempted an unsupported operation". The only way to close the application is to kill it using task manager
We have also uninstalled the application, download the service pack 2 version from the Roxio website, installed that but, exactly the same problem.
This is the laptop it is being installed on. This particular one runs Windows 7 64bit - http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/HP_250_G2_Notebook_PC_DS.pdf
Any and all help will be mcuh appreciated. He has been waiting for this card for a looong time and it sucks to be so close, but yet so far to being able to use it. Thank you in advance for your assistance.