I purchased Easy VHS to DVD 3 Plus a few days ago, and I'm terribly frustrated with it so far, as I have yet to be able to capture a single video. Why, you ask? I have yet to be able to get the capture software to start. I've scoured the forums and the web for answers, but can't seem to locate any definitive answers.
Here's what I've done so far:
1) Installed Easy VHS from the installation disc
2) Connected the capture device
3) Tried to start up the Easy VHS app
From here, the splash screen hangs indefinitely. Interestingly, I can't even kill the process with the task manager when that happens. So, it's stuffed up pretty good.
Since then, I've tried the following (with reboots between each step since the process hangs):
1) Repairing the installation using the installation disc. No effect.
2) Looked for updates on the Roxio site. There are none posted.
3) Applied any outstanding Windows Updates,
4) Tried running in various compatibility modes, most notably Win XP SP2 and Win XP SP3. No luck.
5) Tried running as an administrator. No change.
6) Posted a support ticket on the Roxio/Corel site. The "technician" basically ignored the details of my post, asking if I had "tried installing the software properly" if I had been "sure to plug the device in". I immediately responded that I had, and have not heard anything since.
I've tried this on two completely different Win 7 x64 machines, one with a Athlon Phenom II X4 under the hood and one with an Intel i7. Each machine has 8GB of RAM and 100 GB of HDD free.
I was also able to borrow a friend's XP machine and tried all of the aforementioned steps on that machine as well. On that XP machine, I can actually get the software to start, but after capturing video for a few minutes, I get the dreaded BSoD. This has happened each and every time, but after varying lengths of recording.
I'm BEYOND frustrated with this product. The whole reason I bought this product is because my old capture device doesn't support Windows 7 compatibility. Unfortunately, it appears that this product doesn't either. Does anyone have any advice for what to try next? Any help would be appreciated.
Thanks in advance,
PS - I should also note that after repeated failures with the boxed software, I also attempted to capture video using Windows Movie Maker. WMM can't connect to the device for some reason. I then tried VirtualDub. The app hangs when I select my capture device. Finally, I tried VLC. I have been able to capture video with VLC. So, at least that demonstrates that the device is working properly on some level. However, the results with VLC have been sub-par because any of the codecs that seem to work with VLC don't seem to play through Windows Media Player (MP4 [H264 + MP3], for example).