What Does The Script Error Line O Position 1 <?xml Version ="1.0" Encoding ="utf-8"?> Mean

[wilderbeast]

When I put in my RGC it doesn't recognise the capture card and comes up with an error what should I do?

[Jim_Hardin]

When I put in my RGC it doesn't recognise the capture card and comes up with an error what should I do?

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[wilderbeast]

Hi I have a standard Roxio game capture with a year warranty. I have recently been having problems with the software as when I load up the Roxio shortcut it comes up with script error line 0 position 1 <?xml version ="1.0" encoding ="UTF-8"?>. I have uninstalled the programme and reinstalled it yet it still keep coming up with the same script error. Also I have used the repair option. When I go on to updates and run it on the software it just keeps coming up with " unable to find roxio game capture on your device please uninstall and then reinstall" I have done this several times and it keeps coming up with the same thing. PLEASE HELP!!! WANT TO START RECORDING AGAIN!!

[wilderbeast]

how do you turn off the antivirus firewalls and registry cleaners

[Jim_Hardin]

You have to look WITHIN the specific software.

 

I have McAfee on this PC so I would open its' control panel and turn off these two

 

 

I have Norton on another PC and while similar, the steps are a little different (I do not buy any AV that contains Reg Cleaners unless they can be disabled )

[Jim_Hardin]

What shows up in your Device Manager for the RGC???

(Win-Pause | Upper Left | Sound Video and Game Controllers)

 

Any yellow exclamation marks in there?

 

It has worked OK up until now?

[wilderbeast]

I did everything you said and it still doesn't work but this time it came up with "select device failed"

[wilderbeast]

the Roxio game capture does not come up in the device manager

[wilderbeast]

there are also no exclamation marks

[Jim_Hardin]

...and what does your Device Manager look like now??? (post 4)

 

One User recently reported that changing the USB port he had been using fixed that error. Might want to try different ports AND a different USB Cable

 

I will say the 'device failed' has been a tough one to track down and fix!

[wilderbeast]

Okay sorry for not replying but here is a screenshot the line error code no longer comes up. GREAT! Finally got that fixed but now this keeps happening

[wilderbeast]

What is this and how do i fix it

[wilderbeast]

This may sound stupid but how do you get on the device manager with a windows 8 laptop?

[Jim_Hardin]

NO pictures came through...

 

Info on posting pics is HERE

 

Maybe we can shortcut this a step... Try a Proper Repair, add Nothing, skip Nothing:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

Let us know

[wilderbeast]

the device manager says that it is working properly but it still cannot find the device as yet AGAIN IT COMES UP WITH SELECT DEVICE FAILED

[Jim_Hardin]

OK, I'm not really getting through...

 

You need to get someone else to join you and go over all of this. They don't have to be an 'expert' just need to get 2 heads in there so one might see what the other is missing

 

Some screen caps of your Device Manager as well as your RGC Program and errors would help.

 

Windows will "tell you" everything is great even when it doesn't work

[wilderbeast]

yes it has worked okay until now and how do I get to the Roxio once I am on the system im on windows 8

[wilderbeast]

don't worry im on the device manager under what file should the Roxio be

[wilderbeast]

would I need the Roxio plugged in to find it

[Jim_Hardin]

I am guessing that you had it plugged in when you looked

 

Let's try a proper repair - follow this steps, skip nothing, add nothing, don't know, ask

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[Jim_Hardin]

yes it has worked okay until now and how do I get to the Roxio once I am on the system im on windows 8

don't worry im on the device manager under what file should the Roxio be

would I need the Roxio plugged in to find it

 

Device Manager! then follow Post #4

[Neon_Surface]

Im having this same exact problem!

[grandpabruce]

Im having this same exact problem!

 

Typical gamer. Getting any useful information is like pulling teeth.

[ogdens]

This may sound stupid but how do you get on the device manager with a windows 8 laptop?

 

You Google it,

[Jim_Hardin]

It is a bit harder if you don't have a Pause Key...

 

Type Control Panel, choose All Items then System