My Roxio Gamecap Hd Pro Says "select Video Device Failed"

[Sean Fay]

Hello community,

 

I have had the ROXIO GameCapture HD Pro for around 2 1/2 months. It was working great and I was capturing some pretty cool footage.

 

However, when I finally started it up after not using it for a long time, it tells me "Select video device failed." when I start up the Capture software.

 

I have all the correct cords plugged into the correct places in the TV and my PS3, and I have plugged in the USB cord into the ROXIO GameCap and the USB Drive on my computer.

 

I am out of possible thoughts as to what could be causing the problem, and I would really like some help so that I can get my YT Channel going!

 

If it's okay, here's a video I posted demonstrating the problem (somewhat):

 

 

Does anyone have any thoughts on the origin of this problem?

[thereaper115]

Hey has anyone solved this issue mine was working fine just days ago and then it started saying this please if anyone as found a solution let me know!

[d_deweywright]

thereaper115, you need to tell us more. Have you tried running the repair option that is listed above? (How many times?) Does your Game Capture device light up as expected? Have you tried plugging it into a different port? Has ANYthing changed on your computer between the time it worked and didn't work? (Any updates from MS? New software/games/hardware installed?) Have you tried a different USB port?

 

Now tell us about your set up. What game device are you using? PS3/4? XBox of some sort? How are you connected, Component cables? HDMI Cables? Some combination and if so, exactly what? Do you still get an image on your TV?

 

Sorry, but a "me too" posting on a 2 1/2 year old thread needs as much information as if you had started a new thread, which would have been almost as good.

[Jim_Hardin]

Of course we only have YOUR word that you hooked it up right...

 

That one is pretty rare and I have never pinned down an exact cause!

 

But we do have a repair process that seems to put it back:

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

 

Let me know

[Sean Fay]

I'll try that and let you know. Thanks!

[Sean Fay]

After completing all of the steps you have mentions, it stills says "Select video device failed" upon startup of the ROXIO GameCapture HD Pro's capture software. It did not fix the problem.

[cdanteek]

Do you have a web cam running?

[Sean Fay]

No, I have no other applications open when running the capture software.

[Jim_Hardin]

... try it again only Leave Out the line about 'Check for Updates'

 

Of course it is possible that the Device has failed... HERE is an alternative software that you can download and install for a test. (the trial is limited to 2 minutes of capture but that is enough )

[d_deweywright]

... try it again only Leave Out the line about 'Check for Updates'

 

Of course it is possible that the Device has failed... HERE is an alternative software that you can download and install for a test. (the trial is limited to 2 minutes of capture but that is enough )

 

Alternatively, this just occurred to me, the cable may have failed. Try another USB cable.

[Jim_Hardin]

Alternatively, this just occurred to me, the cable may have failed. Try another USB cable.

 

Good idea Dave!

 

Tthrow in Different Port as well

[Sean Fay]

... try it again only Leave Out the line about 'Check for Updates'

 

Of course it is possible that the Device has failed... HERE is an alternative software that you can download and install for a test. (the trial is limited to 2 minutes of capture but that is enough )

 

I have tried that and still have not found a resolution.

• I uninstalled the Roxio software and re-installed it (while not checking for updates).
  

• I booted up GamerCap and all I get is a black screen. It reads the capture card, but just shows a black screen.
  

Alternatively, this just occurred to me, the cable may have failed. Try another USB cable.

 

I tried another USB cable that has the same shaped end as the one that was provided in the box and the Roxio GameCap does not light up, assuming that indicates that it does not read the USB Cable that I used.

[Jim_Hardin]

Not a matter of 'read'...

 

If it does not light up the RGC Device that means NO POWER is being supplied by the Port or the Cable that you used.

 

It CANNOT be used with a powered Hub or a USB Port from a Monitor or Keyboard, it has to be connected directly to the computer!!!!!!!

 

But while you say you "uninstalled and re-installed" the software that does not assure me that you actually followed the exact steps I laid out in Post #2.

 

Have you changed the Source? You were using a PS3 (Component), try anything else with either a component or an HDMI output with it!

 

One other test you can do is to get a friend to install the software and try the device on their PC (or another pc you have around the house - specs don't matter too much for this test )

[Sean Fay]

I unplugged all of the component cables that were connected to the Input and Output sides of the RGC, and replaced it with HDMI for the Input and Output. I opened up GameCap, still a black screen. I'm also still getting "Select video device failed" from the RGC's capture software.