Videowave Strange Behaviour

[psmallri]

I have accidentally dragged the video positioning slider beyond the end of the actual video and now VideoWave just sits there doing nothing, taking no CPU time, doing no I-O's, and no N/W access. Any ideas how I get it back to life. This isn't the first time it's happened and bet I can easily reproduce it.

 

This is a bug but since I don't seem to have any way to get in touch with Roxio Technical Support this is the best I can do.

[psmallri]

Yep as I thought - easy to reproduce, impossible to recover from it except to kill it in Task Manager (losing any updates not saved since it takes forever to save anything).

[Jim_Hardin]

It actually has to do with your Video Card (on board integrated graphics chip by chance?)

 

It has been there for many versions, I think it started in Creator 9 (7 versions ago)

 

Simple solution - don't go to the edge when dragging! Or Ctrl-Alt-Del

[psmallri]

Sorry Jim, forgot to include my video card spec in signature. You will see I use an AMD thing.

 

I know we are all just users here but does anyone know how to submit Program Errors to Roxio Support or have I purchased a product with no on-going Support. I did have a Ticket Number but it had a duration of 14 days from purchase, hardly a reasonable time for a product as complex as Roxio.

 

If this problem has been there for many releases, and as I've found is dead easy to reproduce, surely Roxio Support and Development can put check in place so that if the positioning thing is dragged beyond the end it doesn't simply stick it's thumb up its bottom [again]. And if Roxio suggest it's not a Roxio problem but a Windows issue, then I'd expect them to take it up with Microsoft or AMD or whoever is causing the problem.