Rgc Hd Pro "select Video Device Failed"

[MeesL]

Hello!

 

I hope some guru's can help me with my problem...

 

Every time I boot up the capture software for my Roxio Game Capture hd Pro device, it gives me a pop-up message saying: "Select video device failed"...

 

I have re-installed the program quite a few times, I also deleted the drivers for the card in device manager. I tried repairing the software with the install disk.

I made sure the device was unplugged while installing the software.

All the cables are plugged in correctly, no doubt about that. I also tried multiple different usb ports, none of them were on a usb hub.

 

Though there two things that caught my attention.

One is that the device is called "TRANSCODER" in the hardware tab of my control panel.

The second is: In device manager, there is only one entry that is called "Roxio GameCAP HD PRO". Most people have two entries with the same name. I only have one.

 

(Its in dutch... But its under "Sound, video and Game controllers")

 

My pc specs are:

Intel core i7 3770K 3.50 GHz quad core

16.0GB RAM

Nvidia EVGA GTX 580 (Drivers are up to date)

More can be given if needed.

 

 

I hope you can help me out with this problem.

 

Thanks a lot, all help is appreciated!

[Jim_Hardin]

The 'Transcoder' is the killer!!!

 

With the RGC Device plugged in, go into your Device Manager and

 

1. Delete the Transcoder entry!

 

2. Unplug the Device and hide it!

 

3. Reboot

 

4. Insert your RGC Disc and run Repair

 

5. Reboot and go find the RGC Device

 

That should do it ...

 

One entry is normal but Transcoder beats One Entry every time

[MeesL]

The 'Transcoder' is the killer!!!

 

With the RGC Device plugged in, go into your Device Manager and

 

1. Delete the Transcoder entry!

 

2. Unplug the Device and hide it!

 

3. Reboot

 

4. Insert your RGC Disc and run Repair

 

5. Reboot and go find the RGC Device

 

That should do it ...

 

One entry is normal but Transcoder beats One Entry every time

 

Thanks!

 

But There is no Transcoder entry in the device manager, only under the hardware and printers tab in control panel. I cant delete anything from the hardware and printers tab. So which should I delete? The Roxio GameCAP HD PRO from device manager?

 

Thanks for the help so far!

 

EDIT:

What I did is:

Delete the Roxio GameCAP HD PRO in the device manager.

Unplug the device and put it in a corner where I couldn't see it.

Reboot.

Insert disc and run repair.

Reboot and then find where I put the device.

 

But nevertheless it is still called Transcoder in the hardware tab...

[Jim_Hardin]

You have to get rid of that!

 

How about a screen shot?

[MeesL]

You have to get rid of that!

 

How about a screen shot?

 

This is a screenshot from the error message I am getting: http://prntscr.com/4d4w2r

 

This is a screenshot from the Transcoder device: http://prntscr.com/4d4wpr

 

I hope this is what you meant.

[Jim_Hardin]

Yes that helps... But that is not a view from your Device Manager...

 

Press Win-Pause and select Device Manager from the upper left. Should see something like this:

 

Proper Install:

 

Transcoder Error: