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guy1

DV capture for MCE only for NTSC ?

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hello, i purchased the dv capture for MCE but when i want to record from my PAL video the image is realy bad in the preview window...it's like an PAL signal on a NTSC tv...black/white with diagonal stripes...

anybody who knows how te record from PAL source ?

 

ps : when i record with the WINTV2000 application from my hauppauge pvr-150 card everything is ok ...it's only in the ROXIO program

 

guy1

Edited by guy1

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Hi guy1

 

I'm looking into it. It may be that we don't support PAL, but I have to find out from our engineering team. Stay tuned for an answer soon...

 

 

hello, i purchased the dv capture for MCE but when i want to record from my PAL video the image is realy bad in the preview window...it's like an PAL signal on a NTSC tv...black/white with diagonal stripes...

anybody who knows how te record from PAL source ?

 

ps : when i record with the WINTV2000 application from my hauppauge pvr-150 card everything is ok ...it's only in the ROXIO program

 

guy1

Edited by frinkenstein

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Hi guy1

 

I'm looking into it. It may be that we don't support PAL, but I have to find out from our engineering team. Stay tuned for an answer soon...

 

 

hello Frinkenstein, hopefully there is a way to work arround it , otherwise i purchased this nice looking software for nothing...:)

In most capture programs you can choose between different kinds of signals ( ntsc, pal b , pal g, etc ), so let's hope...

rgds

 

Guy1

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Well, turns out that we do support PAL (how silly of me to think otherwise!). I know you said that the preview looked bad, but did you actually try capturing? Does the captured video look bad too? This might just be a problem with preview, so let's figure that out first.

 

regards

 

frink

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Well, turns out that we do support PAL (how silly of me to think otherwise!). I know you said that the preview looked bad, but did you actually try capturing? Does the captured video look bad too? This might just be a problem with preview, so let's figure that out first.

 

regards

 

frink

 

 

hello, yes i thought at this too so i did a recording but it won't record , the counter stays on 0000, also once i had a error : ' signal not supported ' or something...

Also strange it seems like keeping the last image of the tv tuner in memory, so the image is a mix of the still image of the tv tuner + the black and white image of the composit input..

I have put also a print screen of the MCE set top box menu so you can see that the image there is ok...so there is nothing wrong with my tv card

 

see pics

2hx0bvp.jpg

 

2emj5g0.jpg

Edited by guy1

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Hi I have the same capture card and the same problem, across s-video and composite the vcr that i pluged in does not have the option to choose between pal and ntsc so i plugied a digital cam that does and here are the result, also it records the video as you see it in the preview window. I am base in Australia and we run on the pal system.

 

Thanks Robbie

 

pal.gif

 

ntsc.gif

Edited by Robbie

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OK guys, thanks for the info. I'll have our team look into this first thing on Monday. Seems like we've got a bug that needs to be addressed.

 

Thanks again for sticking with us - this all helps to make our products better...

 

frink

 

Hi I have the same capture card and the same problem, across s-video and composite the vcr that i pluged in does not have the option to choose between pal and ntsc so i plugied a digital cam that does and here are the result, also it records the video as you see it in the preview window. I am base in Australia and we run on the pal system.

 

Thanks Robbie

 

pal.gif

 

ntsc.gif

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Same issue here!!!

Kind of strange too, because the GUI supports different (european) languages but Roxio seem to have forgotten to add PAL support.

The other thing is: i went through all the support pages/possibilities on the Roxio site, but found no way to get any support or even tell my problem!!! Only a (international) phone number! Kind of strange way to support a registered user. Maybe i overlooked something, but it is at least not clear how to get supprt. The best way is this forum, and thats a kind of strange way to go.......

 

Anyway, how about the PAL/NTSC problem? The package is useless and worthless to me right now. If it is not going to be fixed i do want my money back. There is also no way to find out what formats the software supports. Only by buying it!

 

 

I do have another (smaller) issue as well. I have two capture cards Roxio DV capture does support multiple cards, but when switching from one to another i get a error: -62014(Run preview error) (see picture as well).

This happens with equipment connected to both capture cards and without equipment connected.

 

roxio-big.jpg

Edited by kaajee

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Hi Folks. We're still looking at this. Looks like an issue with analog PAL devices. Our QA team are taking a look. Once they reproduce the issue, engineering will (hopefully) be able to make a fix quickly. Once again, thanks for your patience. I'll let you know as soon as we've tracked down the problem...

 

frink

Edited by frinkenstein

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Hi there, me again.

 

So, we're getting closer to tracking this down. We think it has something to do with your regional settings. DV Capture is supposed to automatically set NTSC/PAL based on your regional settings. It's possible there is a bug where we think you're in an NTSC country, when in fact you're not.

 

Could everyone on this thread who's having the problem please respond back with details about their regional settings? That will help us to track this down, since we've able able to successfully do PAL recordings using the same hardware that you all have.

 

Thanks again for your patience.

 

Frink.

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Hi Frinkenstein,

I live in the Netherlands. All my (regional) settings are accordingly.

Running a Dutch version of MCE.....

Having a/the PAL version of two Hauppauges 150MCE (capture/tuner/tv card)...

 

Thanks in advance

 

(Oh and guy1, the topicstarter, lives in Belgium, i know pretty sure :) )

 

(So all three in PAL countries, i guess.........)

Edited by kaajee

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Hi Frinkenstein,

I live in the Netherlands. All my (regional) settings are accordingly.

Running a Dutch version of MCE.....

Having a/the PAL version of two Hauppauges 150MCE (capture/tuner/tv card)...

 

Thanks in advance

 

(Oh and guy1, the topicstarter, lives in Belgium, i know pretty sure :) )

 

(So all three in PAL countries, i guess.........)

 

Indeed, regional setting here is BELGIUM - DUTCH - AZERTY

 

rgds

 

Guy1

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OK, possible workaround... It involves changing your regional settings, so I'll understand if you don't want to use this, but right now it's the only thing we've got that might help you get up and running. Here goes...

 

1. Launch Regional and Language Options from Control Panel/Date, Time, Language, and Regional Options.

2. In the tab “Regional Options”, select “English(United States)” for Standards and formats

3. Apply the change.

 

Let us know if that fixes things. If it does, then we should be able to make a fix fairly quickly. Once we have a fix, we'll make an update available and you'll be able to set your regional settings back to normal.

 

cheers

 

frink

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Thanks Guys I did you temp fix and it worked, but it had the reverse effect have a look at the pics.

Great work.

 

Thanks Robbie

 

Pal2.gif

 

 

Ntsc2.gif

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Did this work for anyone else? Let us know so we can build a real fix into the software...

 

Thanks

 

frink

Yes!! It works here as well!!

 

I had to find and change more things then i thought. Offcourse the whole control panel here is in Dutch as well, so i did not find your 'tips/hints' right away.

Here are two images for others maybe.

roxio10.gifroxio11.gif

 

But i presume a real solution is coming? Because i don't know how my system is going to behave right now. With the electronic tv guide updates etc..

Edited by kaajee

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Thanks kaajee! To answer your question... yes, a real fix will be forthcoming (now we know what the issue really is). I can't promise a date for the fix yet, but I know that engineering has been assigned with the task, so it shouldn't be too long.

 

I'll let everyone know when we have an update.

 

Thanks again for everyone's patience and help on this one.

 

frink (james)

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yes, here too...works with US settings....remember in Belgium we use AZERTY keyboard , not QWERTY....so that might be a problem over here...

Guy1

Edited by guy1

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hello Frinkenstein, we discovered another problem with the ROXIO DV CAPTURE software :

 

when recording in PAL with US computersettings, the captured video has, when you play it back, on the left side a black line of +/- 1cm

 

in other words : the capture is not in the middle of the screen...

 

can you ask your engeniers to check it ?

 

several people here did the test and we all have the same problem....

 

rgds

 

G

Edited by guy1

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hello Frinkenstein, we discovered another problem with the ROXIO DV CAPTURE software :

 

when recording in PAL with US computersettings, the captured video has, when you play it back, on the left side a black line of +/- 1cm

 

in other words : the capture is not in the middle of the screen...

 

can you ask your engeniers to check it ?

 

several people here did the test and we all have the same problem....

 

rgds

 

G

I am one of the 'several people' and i tested it and can confirm this issue/problem.....

Take a look at the screenschots, they are not perfect but will clearify our problem (i hope):

 

roxiol.jpgroxior.jpg

 

On the right side of the video one does NOT see any 'black area', the video fits perfectly in the window.

On the left side of the video one cleary sees a 'black area', the video does NOT fit perfectly in the windowone way or another.....

Edited by kaajee

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