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Program keeps crashing on start-up with following message:

"An unknown error has occurred. The application will shut down now.

Exceptions:

Object reference not set to an instance of an object."

 

I tried numerous fixes from this forum and other forums to no avail. I then went and registered product and received support code. Tried to open support ticket with support code and email message again to no avail with following error message:

"Email Address does not exist or it does not match the support code."

 

Running-

Toshiba Satellite A505-S6986 Laptop

Windows 7 Home Premium 64 bit with Service Pack 1

Intel Core Duo2 Duo CPU T6600 @ 2.20GHz 2.20

4GB DDR3 Ram

400GB HDD

NVIDIA GeoForce GT 230M Graphics

Edited by smithqru

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Program keeps crashing on start-up with following message:

"An unknown error has occurred. The application will shut down now.

Exceptions:

Object reference not set to an instance of an object."

 

I tried numerous fixes from this forum and other forums to no avail. I then went and registered product and received support code. Tried to open support ticket with support code and email message again to no avail with following error message:

"Email Address does not exist or it does not match the support code."

 

Running-

Toshiba Satellite A505-S6986 Laptop

Windows Home Premium 64 bit

Intel Core 2 Duo Processor T6600

4GB DDR3 Ram

400GB HDD

NVIDIA GeoForce GT 230M Graphics

 

I would start by checking for a virus on your computer. It appears that something has taken over your computer.

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That error may be associated with a .net error. Make a backup first (or sysstems restore point). Go to Microsoft and download/install the latest version of .net framework (link).

 

By the way, that computer is somewhat underpowered for live capture from a VHS player. You MAY have issues with dropped frames which leads to issues with video/audio sync. Make sure3 the wires are good quality and short, that the tapes are in good condition, nothing else is running on your computer like the internet, antivirus programs, etc.

 

How much computer background do you have? It really sounds like your computer may have a screwed up operating system since you can't send an e-mail message to support.

Edited by sknis

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