Dim Screen, Muffled Sound

[VeroSYN 0]

hello, i was testing my new roxio game capture hd pro with my xbox one and i was wondering if this is normal

 

what happens is when i'm playing the game when the device is hooked up, my screen is dimmer then normal and the sound seems muffled (only on the screen, in the capture everything appears to be normal)

 

for example the screen is so dim that i had to turn the brightness up on my tv and it looks kinda strange

the sound is so muffled, normally i play with the sound between 16 and 19 but with the device hooked up i have to have the volume up to anywhere between 21 to 30 and it still sounds kinda strange

 

is this normal? or is there something i can do to improve the quallity on the tv? or is there something wrong with my capture card??

[Jim_Hardin 417]

No, not 'normal' but not enough info to even make a guess...

 

What exactly is "my screen"?

 

Is that your PC Monitor?

 

Is it a seperate Monitor?

 

How is it hooked up?

[DoomNoble 0]

Was this ever solved?

 

I am currently experiencing this problem and it appears to be the only forum asking the question.

everything that happens in game sounds muffled and the screen did dim quite a bit.

it is hooked up properly i assume and i'm able to record fine, but it's quite frustrating.

[grandpabruce 87]

Was this ever solved?

 

I am currently experiencing this problem and it appears to be the only forum asking the question.

everything that happens in game sounds muffled and the screen did dim quite a bit.

it is hooked up properly i assume and i'm able to record fine, but it's quite frustrating.

 

No one would know. VeroSYN never came back, after he/she posted in 2014! You dragged up a real old thread, when you should have started a new thread/

[Jim_Hardin 417]

But still not providing any details, just symptoms

 

What do use for a game box? How are you hooked up? Where do you see this dimming - on play monitor or PC? If PC, is it the whole monitor or just in the preview pane?

 

Perhaps a coincidence but you are the only two having this and both from Canada...

Edited August 7, 2017 by Jim_Hardin

[DoomNoble 0]

I currently have my Roxio Game Capture HD Pro connected to my Ps4 where i play my games and my PC to record. The Dim screen and muffled sound appear on the ps4 screen as well as my recording. If i were to take the roxio out of the setup it'll all go back to normal sound and screen but when i hook it up it gets bad again. sorry for slow reply i didn't really expect one

[Jim_Hardin 417]

but HOW are they connected?

 

A wild guess would be HDMI from PS4 going to the Input of the RGC. Then an HDMI from the Output of the RGC going to the Monitor/TV you use for playing the PS4... If there is anything else in this mix, tell us!

 

We need to test the RGC's passthrough.

 

And we do that by using a completely different source. If you have an extra HDMI output from your computer, use that for the RGC Input. Even better is to use a DVD/BD Player for for the RGC Input and see how it shows on the Monitor you are using.

[DoomNoble 0]

Yes you're correct on the way it is connected! there is nothing else in the mix! i will try testing it with a different source and get back to you