Cc Cleaner... What Was I Thinking?!?

[frankv41]

Hello all...

 

I was having a problem with malware on my computer and did a major cleaning... I STUPIDLY used the registry cleaner feature of CC Cleaner, and now I can't burn a DVD using Roxio Creator 2010...

 

In my distant memory I recall I did this several years ago and using that had wiped out something that was vital to burning... I can capture no problem, but after I burn the disc my player (after trying to load for several minutes) finally says "No Disc"... Weirdly, I can burn things that I captured previously to my cleaning...

 

68 GB of free space, defragged, Lenovo laptop, Win 7...

 

Thanks for any help, and I promise I won't use the reg cleaner again!!!

 

Thanks, F

[bimicher]

Hello all...

 

I was having a problem with malware on my computer and did a major cleaning... I STUPIDLY used the registry cleaner feature of CC Cleaner, and now I can't burn a DVD using Roxio Creator 2010...

 

In my distant memory I recall I did this several years ago and using that had wiped out something that was vital to burning... I can capture no problem, but after I burn the disc my player (after trying to load for several minutes) finally says "No Disc"... Weirdly, I can burn things that I captured previously to my cleaning...

 

68 GB of free space, defragged, Lenovo laptop, Win 7...

 

Thanks for any help, and I promise I won't use the reg cleaner again!!!

 

Thanks, F

 

You posted in the C2012 forum but state you are using C2010. Which is correct?

 

What does "can't burn a DVD" really mean? You have to give us a lot more information. Just because your DVD player has probles playing the DVD does not mean you have a software problem. It may well be a problem with the make of DVDs your are using, compatibilyty between DVD make and player,,etc.

 

Using a registry cleaner is considered by many a direct route to "hell"

[frankv41]

Hi Walt! Thanks for getting back to me... Yes, I definitely have Creator 2010... Sorry I posted in the wrong forum. It completes the burning process, and there is a visible burn on the disc itself... Then none of my players or my computer can load the DVD... I'm using discs from the same spindle, and when I burn something that I captured about six months ago (long before this recent hitch), it burns with no problem. Not sure if that means that the problem is occurring during the capture or the burn. I tried an uninstall and a clean install of Creator 2010 and checked for updates, but to no avail... I seem to remember the CC Cleaner may have wiped out a dll file... Thanks again for any guidance!

 

Best, Frank

[bimicher]

Can you describe exactly the process you are doing to burn the DVD? How long in time is the video? What make of DVds are you using? 68GB free space is not very much.

You mentioned capture. From what and to what format are you capturing? The more information you supply the easier it will be for someone to try and help you.

 

What files does Windows Explorer show when you look at the burned disc?

[frankv41]

Hi there... I'm using the Roxio VHS capture device to capture a 2 minute clip (had previously tried to burn an hour long clip, but I have scaled that back so as to not waste any more time).

 

This is a clip that I have previously captured and burned successfully for VHS to DVD, so it is not an issue with the source material. THe Roxio deivce is recognized properly.

 

Capturing to the DVD HQ setting. I am using Memorex DVD+ discs, and as I said, have successfully burned other DVDs from that spindle using previously captured material, so the discs are not an issue...

 

68 GB is just fine for my computer... Have burned over two hundred successful projects with space at one point down to 20 GB, so the space is also not an issue.

 

I am burning the disc at 6X, just as I always have... Nothing will recognize the disc, not my laptop, my two DVD players, or my Samsung external DVD burner...

 

Is there any way to determine what files I may be missing? Any suggestions would be greatly appreciated...

 

Best,

 

Frank

[Brendon]

Hi Frank,

 

I went and installed Creator 2010 in a virgin Windows 7 and then hammered it with CCleaner's registry clean so I could perhaps see what files it deleted and steer you in the right direction.

 

Unfortunately, CCleaner's registry cleaner doesn't delete files, only registry entries. I installed C2010 twice and cleaned the registry twice and the results were identical. The only issues the cleaner had with Creator were "application paths issues" because I had removed the installer drive.

 

 

Creator 2010 is still working well on my machine, and happily burning readable discs, so attacking it with CCleaner's registry cleaner on my machine hasn't reproduced the fault even though I spent all afternoon trying.

 

 

You haven't answered MyGuggi's question "Can you describe exactly the process you are doing to burn the DVD?" Would you answer that, please?

 

Your information so far seems to indicate that "Right now I can successfully burn files I captured before (this incident) but discs I try to burn from files I capture after the incident are unrecognizable"

Have I got this right? Because if I have it would seem to indicate that your burning software is okay, but there is something wrong with the capturing. Can you clarify that please?

 

There's one other thing which might help us. Running Creator 2010, would you go to the top toolbar Tools > Get Disc Information and tell us what information Creator will give you on one of your unrecognizable burned discs, please. It might not give much info, but it's worth a try.

 

Thank you,

Brendon

[frankv41]

Dear Brendon...

 

I'm ignoring the other response, as his attitude is one of the problems with Roxio support... Does he honestly no think he "throwing shade" (as we say in the States)? I honestly don't think I was being insulting, but his patronizing response is unacceptable... I (and several friends) have dealt with that nasty man before. If one is in customer support, they need to know that I paid money for this product, and am asking for help with a product that has a LOT of bugs (truthfully)...

 

You have been very helpful, but...

 

You wrote:

 

It would have been nice to know early that you had tried other burners, as it would have obviated a couple of hours work here testing some things for you. I wasn't being sarcastic, I was being honest.

 

The fact is, I DID tell you I had tried other burners (back on October 27)... I realize you didn't join the conversation until after that point, but there it is.

 

Thanks for your suggestion. I will try SFC, then move on to CyberLink.

 

Best,

 

Frank

[frankv41]

And... Problem solved... After all this, the issue (which a friend just pointed out to me), was that in doing a clean install of my Creator 2010, I also needed to install the Creator 2010 Service Pack 2 Update... It now works again.

 

It's often the simplest things that can make all the difference...

 

Brendon, you were always polite and patient, and tried everything you could to help me... If I can navigate the weeds of the Roxio website, I shall give you "props" for your good-natured attitude... Quite unlike some on the gnomes, gremlins, and trolls that call themselves "gurus" on here... I sense some of them need to leave their basements and step into the sunlight... Perhaps it's a Vitamin D deficiency that makes them so impossibly rude.

 

Cheers,

 

F

[grandpabruce]

Dear Brendon...

 

I'm ignoring the other response, as his attitude is one of the problems with Roxio support... Does he honestly no think he "throwing shade" (as we say in the States)? I honestly don't think I was being insulting, but his patronizing response is unacceptable... I (and several friends) have dealt with that nasty man before. If one is in customer support, they need to know that I paid money for this product, and am asking for help with a product that has a LOT of bugs (truthfully)...

 

You have been very helpful, but...

 

You wrote:

 

It would have been nice to know early that you had tried other burners, as it would have obviated a couple of hours work here testing some things for you. I wasn't being sarcastic, I was being honest.

 

The fact is, I DID tell you I had tried other burners (back on October 27)... I realize you didn't join the conversation until after that point, but there it is.

 

Thanks for your suggestion. I will try SFC, then move on to CyberLink.

 

Best,

 

Frank

 

None of the folks, who have posted in this thread, work for Roxio. None are in Roxio customer support. They are all users of the software, like you.

[frankv41]

Hello Brendon!

 

Now even things that I previously captured are not burning... And I get the following msg when I try to burn on my latop"

 

Failed to start the image writing operation Error while Burning Image

80004003 Error while Aborting

 

The Samsung external burner actually goes through the motions, but nothing... Tried three different brands of discs, but to no avail... I've already done a delete and clean install of Creator 2010... twice.

 

Hmmm...

 

Any advice?

 

Thanks, Frank

[Brendon]

Frank,

 

Thanks for clarifying that nothing burns successfully. I think from what I'm reading on the web, that's either a burner or a disc problem. There's no point in us chasing software further until we can rule out a hardware problem.

 

I'd suggest that you separate the creation of the disc from the burning. Run MyDVD with a small clip, select to create an ISO image instead of burning to disc.

 

If you can successfully create the ISO, you can test that by playing it in the free VLC player from Videolan, which will play a video ISO as if it was a disc.

 

Then use the Data/Copy section of Creator to 'Burn Disc Image' and try burning that ISO to a disc. If you get an error, tell us where it happens.

 

Also/alternately, you could try burning to disc with Windows Explorer or Windows Media Player, as per the bottom few paragraphs in 'Method 2" of this Microsoft Answers page.

 

Regards,

Brendon

[bimicher]

Hi there... I'm using the Roxio VHS capture device to capture a 2 minute clip (had previously tried to burn an hour long clip, but I have scaled that back so as to not waste any more time).

 

This is a clip that I have previously captured and burned successfully for VHS to DVD, so it is not an issue with the source material. THe Roxio deivce is recognized properly.

 

Capturing to the DVD HQ setting. I am using Memorex DVD+ discs, and as I said, have successfully burned other DVDs from that spindle using previously captured material, so the discs are not an issue...

 

68 GB is just fine for my computer... Have burned over two hundred successful projects with space at one point down to 20 GB, so the space is also not an issue.

 

I am burning the disc at 6X, just as I always have... Nothing will recognize the disc, not my laptop, my two DVD players, or my Samsung external DVD burner...

 

Is there any way to determine what files I may be missing? Any suggestions would be greatly appreciated...

 

Best,

 

Frank

 

Your posts are a bit confusing. What program are you using to burn the DVD and exactly how are you proceeding? Did you look at a burned DVD with Windows Explorer? Do you first capture to a file (the preferred method) or are you burning direct to DVD while capturing?

It helps if you try to answer our questions.

 

BTW, many of us consider Memorex DVDs to be near the bottom of the barrel in quality

[frankv41]

Hi gentlemen...

 

I burn by capturing the VHS tape to a file in Videowave using the Roxio Video capture device... I can watch the clip on my laptop no problem, so I know it is not the capture device.

 

I then drag and drop it into the Timeline. I send it to MyDVD, turn off the Motion and Sound on the Menu as I always do, and burn the project a 6X... It burns quite quickly as the clip is only 2 min loing... at 97% I get the usual flashes of the menu, then the burning process begins...

 

I don't know if this makes sense, but towards the end of the burning process, there is usually a strong hum (I call it a "surge") as the disc is getting ready to eject from the burner... As was the case with the last time this happened (I think about two or three years ago), the surge is still there but it's not as strong as it usually is... In fact, I can kinda tell it hasn't burned properly by the sound the burner has made (I've tried this on both my Samsung ecternal burner and the burner on my laptop to the same result). There is visible data on the disc itself, but will not be recognized by any of four devices.

 

When I check "Get Disc Information", it says "DVD+ R Blank Media", but as I said, there is visible data on the surface of the disc... It's almost as if the disc is burning but not finalizing.

 

What brand would you suggest besides Memorex? I will NOT use Sony DVDs after an experience a few years ago where 12 discs out of a spindle of 50 were bum...

 

Thanks again for any guidance,

 

Frank

[Brendon]

Frank,

 

It sounds as if your burner is failing to burn the last part of the disc - the table of contents [TOC]. Consequently the computer thinks the disc is blank.

 

Can you successfully burn ANYTHING - old captured files or other video files - with Videowave now?

[frankv41]

Yes, I can burn things captured previously to this latest hiccup!

 

I think the TOC step is the final step that I am failing to hear in the "surge" as I call it... Is there something I am missing that has been inadvertently deleted when I stupidly used the registry feature of the CC Cleaner?

 

Thanks!

 

Frank

[Brendon]

Yes, I can burn things captured previously to this latest hiccup!

 

I think the TOC step is the final step that I am failing to hear in the "surge" as I call it... Is there something I am missing that has been inadvertently deleted when I stupidly used the registry feature of the CC Cleaner?

 

Thanks!

 

Frank

 

The registry cleaner in CCleaner doesn't delete files, and I couldn't get it to object to anything in my Creator 2010. I use it a lot, and I haven't managed to break anything with it since the days of Easy Media Creator 9 and 10.

 

You say you can burn things that you captured previously, so that would suggest

[1] that you have captured files that you have saved

and

[2] that the burning hardware and software must be working okay [leaving a question mark on the capturing process]

 

-can you confirm that you're successfully burning the previous clips with MyDVD?

-Is it possible for you to capture and save a small clip now, and then load it into MyDVD and burn it? [this is to separate the capturing of the file from the burning process] Can you try that please?

 

Regards,

Brendon

[frankv41]

Hi Brendon... I took a clip and saved it as an ISO file... Downloaded VLC Player and it played no problem...

 

Burned a copy of the ISO to disc, both with the Data/Copy feature and by using Windows Explorer... Both times, the burner claimed the disc burned successfully, but neither of them will play... I get the same "Blank Disc" "No Disc" messages in all my machines...

 

Hmmm... What next? This says to me that there is no problem with the capture of a clip or creating a file... There's just some glitch in my software... A missing file perhaps?

 

Thanks again, and I'm sorry to be a constant bother.

 

FV

[bimicher]

Have you tried to burn the image file with the free utility program Imgburn? You can get it Here

 

You seem to have a problem with your OS burning software.

[Brendon]

Hi Brendon... I took a clip and saved it as an ISO file... Downloaded VLC Player and it played no problem...

 

Burned a copy of the ISO to disc, both with the Data/Copy feature and by using Windows Explorer... Both times, the burner claimed the disc burned successfully, but neither of them will play... I get the same "Blank Disc" "No Disc" messages in all my machines...

 

Hmmm... What next? This says to me that there is no problem with the capture of a clip or creating a file... There's just some glitch in my software... A missing file perhaps?

 

Thanks again, and I'm sorry to be a constant bother.

 

FV

 

If you can't burn with Windows Explorer or the Roxio software, then it looks increasingly like a hardware problem with your burner, or something right down at Windows level. Not the Roxio software.

 

You could try Walt's suggestion, but if you can't burn with Windows Explorer or the Roxio software then I can't see Imgburn making a difference.

 

If the machine was on my bench I'd be swapping the burner drive with one from another machine to rule the drive in or out. That may need to be done by someone yet. You'll also need to check your Operating System for faults.

 

The Microsoft System File Checker [sFC] would be worth trying to see if any of your protected system files have been deleted or corrupted, and to replace them if necessary. You use SFC from an admin level account, and it can take several hours to complete, so bring coffee and your Windows disc. Here's a useful place to start on SFC with this Technet page.

 

Regards,

Brendon

[frankv41]

Hi there... I've tried to install imgburn, by my anti-virus threw up a ton of red flags... I don't want to install the Ask toolbar, and once I rejected that, it wouldn't go any further...

 

I think there must be a corrupted or missing file... I've tried TWO different external DVD burners, in addition to my own DVD drive in my laptop, so I don't think it's a burner issue...

 

I'll try SFC, but will it wipe out Windows from my computer? I have a Lenovo laptop that came with WIndows installed, so I don't have a disc...

 

Thanks, gentlemen!

 

FV

[Brendon]

Hi there... I've tried to install imgburn, by my anti-virus threw up a ton of red flags... I don't want to install the Ask toolbar, and once I rejected that, it wouldn't go any further...

 

I just got Imgburn 2.5.8.0 from the Imgburn mirror and scanned it with Avira. No alerts.

I selected custom installs and turned down all the 'extras' as I went. It installed happily.

 

I think there must be a corrupted or missing file... I've tried TWO different external DVD burners, in addition to my own DVD drive in my laptop, so I don't think it's a burner issue...

 

I'll try SFC, but will it wipe out Windows from my computer? I have a Lenovo laptop that came with WIndows installed, so I don't have a disc...

 

It would have been nice to know early that you've already tried other burner drives.

 

SFC is the official Microsoft system checker, and if it wiped Windows there'd be all sorts of hell to pay!

Here's the official Microsoft Page on how to use it.

 

 

Regards,

Brendon

[frankv41]

Dear Brendon:

 

On 27 October 2014 - 09:45 AM, I posted:

 

(I've tried this on both my Samsung external burner and the burner on my laptop to the same result).

 

So PLEASE don't give me "It would have been nice to know early that you've already tried other burner drives."...

 

You guys seem to see only what you want to see, then like to treat everyone like they are complete incompetents...

 

I thank you for your help, but let's not cast aspersions when I have been absolutely honest about every step I have tried... I'm not an idiot, and don't appreciate being treated like one...

 

Any further suggestions?

 

Best,

 

Frank

[sknis]

You could try Roxio/Corel Technical support and pay for the privilege of insulting them.

 

Personally I think that Brendon has gone out of his way to be helpful. Remember that we try to help those with little or no computer knowledge and those that claim to be experts (but are not) . I can guess where you fit.

[Brendon]

Frank,

 

Don't come at that please! I've spent hours of my time trying to help you, and to do this I have had to ask some questions repeatedly. I didn't treat you as incompetent, but I have noticed you seem reluctant to give some information and that makes it harder for me to help.

 

It would have been nice to know early that you had tried other burners, as it would have obviated a couple of hours work here testing some things for you. I wasn't being sarcastic, I was being honest.

 

I've pointed you towards the System File Checker, and you've given no indication that you have done what I suggested, yet you're still asking "Any further suggestions?" SFC is the only suggestion I have left.

 

Regards,

Brendon

[frankv41]

Hello Brendon! Sorry, I had to go out of town for a week on business... Back and still trying to solve the problem... I did as you asked... Downloaded a 2 minute clip from YouTube... no prob downloading it.

 

Burned it as I do all other projects in MyDVD... Turned off the sound and motion... Burned it, and it's not playing on any machine. Still didn't hear the stronger "surge" that I hear when a project is burning the final step...

 

What's very strange is that for a 2 minute clip, the are of the disc that has visible data on it is much larger than would normally occur with a 2-minute clip... It looks like about 1/4 of the disc has data, and yet all my players are treating it like a blank disc.

 

So it's not the VHS to DVD capture, and it's not downloading a clip... I still believe there is a missing file, and it's failing to finalize the disc... I've asked this before, and I'll ask it again, is there anyway I can do a scan of my computer and see what files or extensions I'm missing?

 

Thanks a bunch.

 

FV

[Brendon]

Hi Frank,

 

You haven't answered the important part of my question yet, that I asked in posts #6, #9, and #11 - you only dealt with the second paragraph in post #11. Here's the main part again

 

You say you can burn things that you captured previously, so that would suggest

[1] that you have captured files that you have saved

and

[2] that the burning hardware and software must be working okay [leaving a question mark on the capturing process]

 

-can you confirm that you're successfully burning the previous clips with MyDVD?

 

 

To answer your question, no it's not possible to scan your computer to see what's missing because Roxio has never published a list of what should be there. What's usually done where it seems the installation has been broken is to uninstall and then reinstall the software. That should restore it to factory state.

 

Regards,

Brendon