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MonsterMatt095

No Longer Working?!

Question

Hi People,

So Ive had my Roxio Gamecap HD Pro for about a year now, and had absolutely no problems what so ever!.. Until recently,

Upon plugging my Roxio HD into my laptop, one of two things happen;

1) My laptop blue screens, and crashes..

or

2) I boot the Recording software perfectly fine, and load the Roxio, to where I get audio but just a blue screen.

 

Note- Im using an Xbox 360 with the Component out.

 

I have tried using the "Virtual Dub" as an alternative software, but to no avail.

 

Any ideas/ help? :unsure:

Thanks, Matt.

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3 answers to this question

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Something wrecked the Software - reg cleaner by chance?

 

You need to do a proper repair to get it back:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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Apologies for the extremely late response, however I later fixed the issues, and got it working again.

I now have an Alienware X51 gaming PC with much higher specs and the Roxio installed on there now.

 

:) Thank you for the reply.

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