Software Does Not See Hardware

[Timmys]

I've just sent this to Roxio support using the super-generous 4 days of support I have, but wondered if anyone else has any ideas?;

 

 

"Hi,

 

I've just bought a copy of Roxio VHS to DVD for Mac but unfortunately the software is not recognising the hardware.

 

I have tried both on a Mac running OS X 10.6.8 and one running OS X 10.10, both of which meet the hardware requirements.

 

The software installs fine and when I start it up I see a message which asks me to connect the USB hardware but when I connect the hardware nothing further happens.

 

I have tried using both the software that came in the box "Roxio Video Capture v2.0.1" as well as "Easy VHS to DVD Capture v1.05" downloaded from the Roxio website, but both give exactely the same result.

 

The hardware is being recognised as connected by the OS as it shows up in the System Profiler, under the USB section, as "Composite Hardware" when attached.

 

I would be very grateful for your help in fixing this, or confirming whether the product hardware is faulty and should be returned.

 

Regards"

 

 

Thanks

[Dave MC2948]

I, too, am having the same issue. A year ago my Easy VHS to DVD with USB device worked great. Now I'm trying to do some more work on old VHS tapes I recently found and it no longer recognizes the device - just as others have described. I have tried plugging it in to USB ports on my Apple display, two different ports directly on my Mac Pro and also on my MacBook Pro. None of them recognizes the device. I've also tried various RCA cables is case that was the problem.

[tsantee]

I don't know a reason for this issue. Mine is working with the latest Mac OS on an older MacBook Pro. It works whether or not I launch the application before inserting the device. I know this is not everyone's experience. Try starting your Mac in Safe mode to see if it works then.

[AndyLaa]

Hi community, i've bought my VHS to DVD Rev. E P/N 243100 about one year ago - for later use when required. Now i need this capability, so i've installed the s/w from the CD on my Mac Book Pro, OS X Version 10.9.5.

Exactly as described by Timmy, a small window opens, telling me to connect the USB Hardware.

But - the program obviously does not recognize the hardware.

I've had some indications that the h/w gets in dialogue with the computer, because after the first non-success i've tried to repeat the installation on my second Mac Book Pro. After opening VHS to DVD via cntl open, i've seen some protocols which showed me that a dialogue with the first computer must have been held.

 

However, i'm angry, it's useless when it does not work!

Can someone give me some hint or do i really need to throw away that hardware (ordered and bought) and buy some other stuff which performs what it promises?

[tsantee]

Hi community, i've bought my VHS to DVD Rev. E P/N 243100 about one year ago - for later use when required. Now i need this capability, so i've installed the s/w from the CD on my Mac Book Pro, OS X Version 10.9.5.

Exactly as described by Timmy, a small window opens, telling me to connect the USB Hardware.

But - the program obviously does not recognize the hardware.

I've had some indications that the h/w gets in dialogue with the computer, because after the first non-success i've tried to repeat the installation on my second Mac Book Pro. After opening VHS to DVD via cntl open, i've seen some protocols which showed me that a dialogue with the first computer must have been held.

 

However, i'm angry, it's useless when it does not work!

Can someone give me some hint or do i really need to throw away that hardware (ordered and bought) and buy some other stuff which performs what it promises?

As long as you are using a direct USB 2 port and not a USB hub I can think of no reason the device is not recognize.

[Timmys]

I'm pleased to say Roxio support are shipping me new hardware.

 

In preparation for it coming can someone clarify which software is the most recent/better;

 

- Roxio Video Capture v2.0.1 (came on the disc in the box)

- Easy VHS to DVD Capture v1.05 (download)

 

Ideally I'd be running it on my iMac running OS X 10.10, but if there are issues with 10.10 I have a Mac Mini running 10.6.8

[tsantee]

Roxio Video Capture is newer and better. Choose medium quality to avoid audio sync problems and to capture as h.264 MPEG-4. Use v1.05 if you want to capture as MPEG-2.

[tsantee]

Aside from connecting to a built-in USB port and not through a USB hub, I don't know what to suggest. My best guess is you have a faulty device and should exchange it for another.