RobFarrington Posted November 1, 2014 Report Share Posted November 1, 2014 I just purchased VHS to DVD Plus Roxio tonight from Staples. Went to install put my CD Key in and it keeps telling me Product not activated. I called Staples they said its activated on their end I need to contact Roxio. But I can't seem to figure out a customer support email to contact or even a number to call. Is there a way to fix this problem or did I just waste money on this product? Thanks for any help in advance. Link to comment Share on other sites More sharing options...
cdanteek Posted November 1, 2014 Report Share Posted November 1, 2014 I just purchased VHS to DVD Plus Roxio tonight from Staples. Went to install put my CD Key in and it keeps telling me Product not activated. I called Staples they said its activated on their end I need to contact Roxio. But I can't seem to figure out a customer support email to contact or even a number to call. Is there a way to fix this problem or did I just waste money on this product? Thanks for any help in advance. Follow the advice in this post #14 to contact Rox-Ralf. Tell him about your activation issue he is your fastest help. Ralf lives in a different time zone and it is the weekend be patient! http://forums.support.roxio.com/topic/90161-roxio-nxt-reset/#entry454242 Link to comment Share on other sites More sharing options...
RobFarrington Posted November 1, 2014 Author Report Share Posted November 1, 2014 Thank you for your help! Link to comment Share on other sites More sharing options...
cdanteek Posted November 2, 2014 Report Share Posted November 2, 2014 Thank you for your help! You're welcome.. Link to comment Share on other sites More sharing options...
Brian A. Posted November 22, 2014 Report Share Posted November 22, 2014 I just bought the same thing today, wish I hadn't! I'm having the same problem !! Link to comment Share on other sites More sharing options...
grandpabruce Posted November 22, 2014 Report Share Posted November 22, 2014 I just bought the same thing today, wish I hadn't! I'm having the same problem !! See Post #2. Link to comment Share on other sites More sharing options...
marincicm Posted December 6, 2014 Report Share Posted December 6, 2014 I just bought a copy of this softwear (easy VHS to DVD Plus 3) and can't activate it How dod i contact Rox-Ralf? Link to comment Share on other sites More sharing options...
ogdens Posted December 6, 2014 Report Share Posted December 6, 2014 Read Post #2. Link to comment Share on other sites More sharing options...
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