geasobd Posted November 5, 2014 Report Share Posted November 5, 2014 the newest update won't fully install. during the installation process stops it says the process was interrupted and to check the log files. please help Link to comment Share on other sites More sharing options...
geasobd Posted November 8, 2014 Author Report Share Posted November 8, 2014 carefully re did the steps. and nothing changed. LogFile 14-11-08 13-34.zip Link to comment Share on other sites More sharing options...
geasobd Posted November 12, 2014 Author Report Share Posted November 12, 2014 I can't stream or upload to youtube from the software on the pc, but i can still capture. every time i try the 2.0 update it deletes my program and i have to re install roxio. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted November 5, 2014 Report Share Posted November 5, 2014 Post your Log Files and we might be able to help you Look at the pinned post on how to do that. Link to comment Share on other sites More sharing options...
geasobd Posted November 5, 2014 Author Report Share Posted November 5, 2014 here's everything, thanks for responding 14-11-04 18-00.zip Link to comment Share on other sites More sharing options...
Jim_Hardin Posted November 9, 2014 Report Share Posted November 9, 2014 You'll have to see about returning, clearly it doesn't work on your PC... Link to comment Share on other sites More sharing options...
geasobd Posted November 9, 2014 Author Report Share Posted November 9, 2014 obviously it was working perfectly until this ^#!& update was put out. thanks for absolutely nothing Link to comment Share on other sites More sharing options...
d_deweywright Posted November 10, 2014 Report Share Posted November 10, 2014 Does it still run without the update? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted November 7, 2014 Report Share Posted November 7, 2014 You are getting the Incompatible Suite error and this is the only fix that seems to cure it... This is extensive, but it what I suggest... (Add Nothing! - Skip Nothing!) Unplug your RGC Device and put it aside until you are completely finished. Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Create a New User Account with Administrator Privileges. Turn OFF any A/V & Firewall. Reboot and log on to that new account. Copy your entire disc to a new folder on your HDD. In that new folder, right click on Setup.exe and select Properties. Under the Compatibility tab, make sure nothing is checked! Right click Setup.exe and select Open. Allow it to Check for Updates (this is for Roxio not Windows) Use the Default Locations! When the Install competes, turn your AV & Firewall back on and reboot. Link to comment Share on other sites More sharing options...
geasobd Posted November 7, 2014 Author Report Share Posted November 7, 2014 I read these instructions from another board, installed Revo and tried the steps and nothing happened. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted November 7, 2014 Report Share Posted November 7, 2014 There isn't anything else carefully redo them. Link to comment Share on other sites More sharing options...
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geasobd
the newest update won't fully install. during the installation process stops it says the process was interrupted and to check the log files. please help
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