Create Video File Option Disappears When Trying To Export Via Wmv9

[RevolveRSJP]

Hello! I would really like some help on this subject.

 

Problem 1:

 

After editing my video on Videowave I go to the 'Export As' option. I have tons of options on the 'Video file quality' dropdown box, but when I try clicking on the recommended option for the type of videos I'm trying to make for YouTube, 'Windows Media Video 9, 1920x1080 VBR', the 'Create Video File' option athe bottom disappears. I went and downloaded WMV9 thinking maybe that was the problem, and it still didn't work for me. I'm really at a loss of why I can't export using WMV9. I don't know if another video quality option is just as good as WMV9, but in all the gamer guides I watch for creating videos on VW, they all recommend WMV9.

 

Problem 2:

 

When I try saving my edited video so I can continue troubleshooting, Videowave shuts down on me. Please help me find solutions if you can! Thanks!

[RevolveRSJP]

When I first got my Roxio Game Capture HD Pro, which was 11/5/2014, I tried installing the software on my laptop, but my computer couldnt read the disc. I tried other discs and it read them fine. We put the software on my wifes computer, then to a thumbdrive, then to my computer.

 

I guess what I'm saying is, is there another way to repair the software without using the disc?

 

I'm not sure why the Roxio software worked on my wifes laptop and not mine, but having these problems I guess might be from the fact that I wasnt able to install the software directly from the disc to my computer.

 

Thanks for the reply! I really appreciate any help I can gather.

[bimicher]

When I first got my Roxio Game Capture HD Pro, which was 11/5/2014, I tried installing the software on my laptop, but my computer couldnt read the disc. I tried other discs and it read them fine. We put the software on my wifes computer, then to a thumbdrive, then to my computer.

 

I guess what I'm saying is, is there another way to repair the software without using the disc?

 

I'm not sure why the Roxio software worked on my wifes laptop and not mine, but having these problems I guess might be from the fact that I wasnt able to install the software directly from the disc to my computer.

 

Thanks for the reply! I really appreciate any help I can gather.

You could copy the disc to a USB stick on your wife's laptop and then try installing from the USB stick.

[RevolveRSJP]

Ok, so I just used the Roxio setup like I did when I first installed the software on my laptop. I didn't see the option for repair at any point. I went all the way through the installation process. At the end it asked if I'd like to restart now or later and I just selected later since I didnt see the repair option. I followed the check for updates option though.

[RevolveRSJP]

I guess I had to run as administrator. I am currently repairing the program. I will update after I'm done follow your instructions. Thanks!

[RevolveRSJP]

It worked! Thank you gentlemen so much! Couldn't have done it without the help!

[Jim_Hardin]

Well isn't that interesting... You caught something that most of have missed

 

When the Make Movie Object is up, the size is fixed whereas the Video file quality object within it resizes, which pushes the buttons off the bottom

 

 

It also exists in the NXT Suites but to a lessor extent.

 

I will see that this gets passed along

[Jim_Hardin]

Great!

 

Any other issues, you know where we live

[RevolveRSJP]

So I'm thinking its the latest Roxio update which isn't allowing me to export my video in wmv9.

 

This morning I got up and wanted to record some gameplay. I set up my PS4 and my RGC. I noticed that I couldnt capture my gameplay as I did before, so I checked for updates. My Roxio found one and updated. After that I recorded my gameplay. Once editing again and trying to export the gameplay, I'm no longer able to create a video file using wmv9. This is depressing.

[RevolveRSJP]

And just an FYI, the recent update is the Service Pack 2.0. That is the one causing the problem with me selecting WMV9, but without the update I can't record my PS4 footage.

 

The work around now is updating my Roxio to record gaming, reinstalling Roxio without the update and repairing to export my video on WMV9 and rinse and repeating...

[Jim_Hardin]

??? so you really have the GameCAP HD version and not the one for Consoles... That option would not even be in the SD or Console version.

 

I am running Pro with the SP2 update and all mine are present:

 

 

Give us a screen cap like this so we can get a better idea what you are seeing. Posting info is HERE

[cdanteek]

Is your DPI setting above 100%?

 

Set it at 100% and see if that helps?

 

[RevolveRSJP]

So I changed my display settings and that seems to fix my issued. I guess the options were there, I just couldnt see them. Now I can at least see the top of the 'Create a file' option. Here is what it now looks like on my screen after going to 100% on my display settings:

 

[cdanteek]

The same thing happens in the full Creator Suites in Videowave if the DPI is set above 100%.

 

Glad you got it working for you.

[Jim_Hardin]

I suspect the 2 are actually related and first thing to try is a proper repair of the software

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.