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Windows Installer Problem - Need Software


gatorNancy

Question

Hi there,

 

I'm not sure what happened, but I have a Dell computer with Windows Vista, and it came with Roxio Creator Premier 10 for Dell. Anyway, it's started whenever I try to open a video file (an HD raw file) via Windows Media Player, it keeps giving me the popup "Please wait while Windows configures Roxio Creator Premier 10", then asks me for the source .msi file.

 

Well, unfortunately I don't have the original software to uninstall, and try to reinstall. Does anyone know where I can get the software? I have a valid serial number, but I just need to know where I can download it to see if I can stop this error message from appearing.

 

Appreciate any information at all.

 

Thank you!

Nancy

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Hi there,

 

I'm not sure what happened, but I have a Dell computer with Windows Vista, and it came with Roxio Creator Premier 10 for Dell. Anyway, it's started whenever I try to open a video file (an HD raw file) via Windows Media Player, it keeps giving me the popup "Please wait while Windows configures Roxio Creator Premier 10", then asks me for the source .msi file.

 

Well, unfortunately I don't have the original software to uninstall, and try to reinstall. Does anyone know where I can get the software? I have a valid serial number, but I just need to know where I can download it to see if I can stop this error message from appearing.

 

Appreciate any information at all.

 

Thank you!

Nancy

 

Nancy, you need to contact Dell about your problem.

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