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ben ashton

Unable To Load Capture Software

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I think the brief answer is to indicate that without Detail, we can not venture a guess ;)

 

Give us all the details and we will know where to start.

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well i can load the initial software but when i go to click on the button called capture it just does not load. all it does is load and never come up properly

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Then it was not installed properly...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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