Video Wave Not Responding

[ynotneil]

I can edit and build the DVD mostly without it freezing up and giving me the Videowave not responding error, it had froze up on me in building and editing the DVD, but it WILL NOT save an ISO file or burn a DVD. Tech support has upgraded me to a level 2 tech, whatever that is, but this is really annoying. My PC meets all requirements the tech support people verified that. I have tired all I know to do, any ideas out there?

[Owlcroft]

I have had some other issues recently so I decided to format my C drive and reload Windows 7 Home Premium from Scratch. I installed Windows 7 Home Premium and applied all updates. Then I loaded my HP printer and Scanner software, Office 365, Adobe Photo Elements 10, Adobe Acrobat Pro and Windows Expression Web and Norton Anti-Virus. I then insure Windows and all the software I loaded was fully updated. The I installed NXT3 and tried to build and a DVD. Same Issue it gets to the Encode menus phase and the software freezes (Program Not Responding). The only way out of the program is to use Task Manager and end the task (I left it running a good 2 hours).

 

BTW, I have tried burning directly to my DVD drive and I have tried creating an ISO. Same results both times.

 

Then I read your post above. I turned off my Anti-Virus program and followed the steps above.

 

- Once my system reboted I started NXT3 and selected Create DVDs;

- in the Project Type window I selected DVD;

- in the Menu Task window I selected Add New Movie;

- selected the movie I wanted to use to create my DVD in the Import Movie from VOB window and selected the OK button;

- next I modified the Title;

- next I modified VIDEO_TS changing it to Play Video;

- next I used the Add Text icon to add comments;

- next I hit the Burn DVD button;

- in the Burn Project window I checked Burn to disc and changed the Disc Label (no other changes);

- next I selected the Burn botton;

 

Everything works well until it gets to Encode Menus (about 97% complete). Then it freezes. Once it freezes the only way to close the program is with Task Manager and end task.

 

Any help or suggestion on how I can get MyDVD to work would be greatly appreciated.

 

Note: Anti-Virus was disabled during installation and the burn process.

[bimicher]

Do a test burn of your project without making any menu changes, etc. Just accept all the defaults and burn to a folder set or iso image file.

 

Where or to what are you adding Text to add comments;

[Jim_Hardin]

I think he is working in MyDVD... When an error occures there is does say '...VideoWave'

 

I agree with Frank, burning both ends of the candle is not productive

[Owlcroft]

I am having the same issue with VideoWave15.exe. I added a movie. Then I selected the Add Slideshow option, decided not to use it and canceled the operation. Program hangs. Same issue when I try to create a submenu. BTW, I had the same issue with Creator 3. I was hopefull they would be resolvedin NXT3.

 

My Desktop PC specs are i7, 9GB memory, 64-bit, running windows 7.

 

Is there a fix?

[Jim_Hardin]

Something is wrong with your install

I am having the same issue with VideoWave15.exe. I added a movie. Then I selected the Add Slideshow option, decided not to use it and canceled the operation. Program hangs. Same issue when I try to create a submenu. BTW, I had the same issue with Creator 3. I was hopefull they would be resolvedin NXT3.

 

My Desktop PC specs are i7, 9GB memory, 64-bit, running windows 7.

 

Is there a fix?

 

You need to repair your install:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

...

[ynotneil]

Level two tech said it was a mix between my PC and the software, but My PC meets all the requirements they ask for, for what he described to me if you have a rather large file, (over 2gb) Roxios software cant handle it from what he told me. Not sure what its good for then, I mean the Small DVD's are 4.7GB. Just thought id share. What were you all's ideas to try?

[bimicher]

Level two tech said it was a mix between my PC and the software, but My PC meets all the requirements they ask for, for what he described to me if you have a rather large file, (over 2gb) Roxios software cant handle it from what he told me. Not sure what its good for then, I mean the Small DVD's are 4.7GB. Just thought id share. What were you all's ideas to try?

Why don't you post exactly what you are trying to do (step-by-step) and how you are doing it.

Also list your system specs, the stated Roxio requirements are a joke and almost useless.

 

Also file size means almost nothing when creating a DVD; it is the time length of the project that matters and the quality format you selected. A standard 4.7Gb DVD can hold 60 minutes of best quality video. Roxio has no problem handling a 50Gb DVD-avi file as input, just just can't create a standard DVD from that large a file at best quality. Every DVD software will have the same problem.

[Jim_Hardin]

Level two tech said it was a mix between my PC and the software, but My PC meets all the requirements they ask for, for what he described to me if you have a rather large file, (over 2gb) Roxios software cant handle it from what he told me. Not sure what its good for then, I mean the Small DVD's are 4.7GB. Just thought id share. What were you all's ideas to try?

 

Nonsense!

 

I have some capture programs that create 6.6 GB files for each hour and one that does 96 GB per hour

 

After I capture 1 or 2 hours, I put them in VideoWave to edit and later burn to BD with any issues.

 

The Tech was WRONG.

 

You are having a issue but as Walt points out, you can't expect us to help if you continue to hide the info we need!

 

We don't think it is a user error at all, but need the details so we can try to replicate it

[Jim_Hardin]

OK... you can try burning to file (ISO) and see what it does.

 

More likely it is balking on something within your project. A different approach would be to do your work, import adjustments etc. in VideoWave (Edit Video-Advanced) and do an Export As.

 

This will 'pre-render' your project then add that to a New Project in MyDVD and see what it does.

 

For testing, don't waste a lot of time tweaking this, just dirty as long as it contains the same elements of your original project and burn to iso to see if it works

[REDWAGON]

Wait and see what level 2 tech support has to offer and see if they can solve your problem.

BTW, Your produce a slide show production in "Videowave" and THEN after saving it, import

it into the DVD program and burn the DVD there. You don't get an error in the DVD program

regarding the videowave program as far as I know ?