nussgolf Posted November 28, 2014 Report Share Posted November 28, 2014 Bought the product and it did not work. Spent 1 to 1 1/2 hour trying to get to someone for support. Could not get the job done. Gave up and returned the product!! Link to comment Share on other sites More sharing options...
Jim_Hardin Posted November 29, 2014 Report Share Posted November 29, 2014 EVD 3??? seem the best guess and it isn't that difficult to get it up and running Link to comment Share on other sites More sharing options...
Jim_Hardin Posted December 13, 2014 Report Share Posted December 13, 2014 We will be more than happy to help you along with this, just leave your chip at the door It can be very frustrating but a manual to cover all levels of skill would look like a dictionary that you see in a library When I worked we had some software that cost $20,000 per install but there was not one scrap of paper that came with it! It had a help file but you had to have some good idea what it was called when you tried to use that. We also had phone support during business hours but that cost us an extra $40,000, per year... Link to comment Share on other sites More sharing options...
sknis Posted November 29, 2014 Report Share Posted November 29, 2014 Another person who plugged in the USB device before loading the software thus installing the wrong drivers? Link to comment Share on other sites More sharing options...
MBW Posted December 10, 2014 Report Share Posted December 10, 2014 (EVD3) Dear Sirs, Thanks for the tip on plugging in the USB before the installation of the program. Would one of you please explain how to recover from this error? It would be nice to have a flowchart or checklist of things at the top of the list (like check the VHS with a tv) and the order in which to do things. The documentation should have warned sternly to not plug in the device before installing the software (as virtually every instruction for a printer has), but I realize that is not your fault. I am haunting this forum looking for answers, and am hesitant to write here. First let me thank you for the time you put into helping very frustrated people like me who come to you in hopes of getting some answers and back to the "easy" job they invested time and money into doing. In all sincerity, however, I wish that the group of you would meet and re-examine your attitudes about helping people and professionalism in general. The condescension, impatience, inter-fighting among "gurus", and putting down of customers who bought a product because it was supposed to be EASY is really quite shocking. Many of us have never visited a forum before, and may be taking our first steps away from email. I am not a novice (but attention deficit, with real problems figuring out exactly what order to do things). I am writing this after hours of a)not being able to register my product, and getting no video signal. I have been wandering around another few hours reading threads customers abandoned...perhaps because they were greeted with "you're in the wrong forum," "not enough info," or conversations among yourselves about how stupid someone's actions were. Try to think back when you were first learning this stuff. It does appear you were saddled with a product with virtually no documentation on a subject that is really not "easy" at all (without even a "troubleshooting" section). I even took a course on this subject a few years back and am having trouble figuring it out. So I am not asking a question here...I will try to screw up my courage and risk getting snapped at. I just wanted you to know that as a customer of a business I feel the frustration with us users loud and clear. I thought you might like to know the feelings are mutual. Link to comment Share on other sites More sharing options...
sknis Posted December 11, 2014 Report Share Posted December 11, 2014 Actually the guide says to plug in the device before installing the program but most people think that is wrong. To recover Plug in the device and go to Windows Device Manager ( how to get there depends on your Windows version). Look for two entries for the USB device (it may say Roxio or Pinnacle). Right click to remove those two entries. Remove the device and reboot. Put the program disc back into your computer and click repair of re-install. After it is finished, plug in the device and see if it works. This is a users forum and not tech support. Sometimes we do get frustrated and it shows although we often walk away. Posters many times do not provide enough information for us to even take a guess on what the problem is let alone the information regarding their computer (which has a major effect on the programs running nor do they provide any information on what they tried. Often when we provide information and it works, the original poster disappears without telling us if it worked or not. With no feedback, we have to rely on old procedures. The Holidays take a toll from all of us. Were you able to register the program? Did it open and run at least partially after you installed it? Forgive me for the obvious questions - were you connected to the internet? What response did you get. By the way, it has been a long time since I had to uninstall the program and re install it. Does the box or the download include a GUIDE for the product or a link to the Guide? Perhaps this will be of some help. (Link to getting started guide). Now, what did I miss? Try to have a Happy Holydays ! Link to comment Share on other sites More sharing options...
bimicher Posted November 28, 2014 Report Share Posted November 28, 2014 Bought the product and it did not work. Spent 1 to 1 1/2 hour trying to get to someone for support. Could not get the job done. Gave up and returned the product!! What product are you talking about? I have never heard/seen anything about "Easy Vcr To Dvd Creator 3". You should at least get the product name correct if you are going to make a comment. Link to comment Share on other sites More sharing options...
Brendon Posted November 28, 2014 Report Share Posted November 28, 2014 Commented in the wrong forum, too. Link to comment Share on other sites More sharing options...
MBW Posted December 13, 2014 Report Share Posted December 13, 2014 I did, and thank you for your thoughtful reply. I managed to get it running after making a word file of all of the suggestions and a lot of fiddling around with a lot of things . At around 3am...having started at 8am . I may get my dander up, but try to be persistent. I am going to try to switch to the proper part of the forum now to ask my next question...thank you for your prompt reply. Hope you enjoy your holidays, you all truly are saints if you are volunteering to do this, but the grinch does not become any of you . Perhaps you understand how important some of it is...I used to work as a veterinary technician at a Zoo...my dream job until a car accident and fibromyalgia ended my career. I have film of some of that work on VHS, as well as the usual weddings, my dead father etc. In a fire I would grab my digital image file in one arm, my cat in the other, and follow my man out the door. So yeah, it is an emotional high to be getting to this project , and very discouraging to have products not come with good documentation and have so many pitfalls. You all are gurus if you understand how this stuff works...maybe try to model the behaviour you wish to see (and converse about the jerks behind our backs) ? Sincerely, Marian Link to comment Share on other sites More sharing options...
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nussgolf
Bought the product and it did not work. Spent 1 to 1 1/2 hour trying to get to someone for support. Could not get the job done. Gave up and returned the product!!
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