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Video Capture Driver Hell



Just loaded Creator NXT3 onto Windows 7 Pro machine. The package came with a small paper flyer, so I had a hard time reading it. Anyway, the note said to plug in the USB video adaptor first. I did, and a pop up said there was not driver and then dissappeard. I left the adaptor plugged in and loaded the program. That went fine. But when I started to play around with the program, there was no recorgintion of the USB capture device. I found the driver on the internet and downloaded it. But I see no change. I'm stuck until I get this driver thing squared away. Any ideas? The does not seem to be any way to find help at Roxio.

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3 answers to this question

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No, the paper would warn not to plug in the USB device until the software is installed....


You need to run a proper repair:


First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.


Unplug your Roxio Video Capture Device and put it aside until you are completely finished.


Now insert your Roxio Disc.


Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)


When you reach the screen where
is offered, choose that!


When the Repair competes, turn your AV & Firewall back on and reboot.

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With the device plugged in open devce manager and delete/uninstall any Roxio showing up in sound, video, and game controllers. Also if you have a entry under other devives delete/uninstall it.


Now I would follow Jim's excelent advice in post # 2, except Check for Update, it's not something it should be doing while installing the program, my 2 cents.

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