Installation Interrupted?

[Stormoffury]

I'm trying to Install the RGC HD Pro on my new laptop and towards the end of the installation near the rollbacking, it stops and says that the installation was interrupted and doesn't offer any fix, Help please

[Stormoffury]

I've done some looking on the forums, and I learned that I must post my Log File? I think this is it Log_File.zip

[Jim_Hardin]

That's the ugly one...

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

[Stormoffury]

This isn't helping.

[Jim_Hardin]

Do it again - just so you know, there isn't any other solution...