Video Copy-Convert 5 Won't Show Flv Files, Hangs

[Jason Rowe]

The convert window opens just fine, you select "movies," and the only format that appears in any list is MP4; The program's features listed on Roxio's website say it supports input of FLV files (and many others), but I don't see how. I bought the program specifically to convert FLV to MP4, so this is a major problem.

 

Also, when I select a folder with more than a handful of videos, the programs hangs. I click to close, the data provided in the crash dialog is as follows:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: VideoConvert13.exe

Application Version: 13.3.7.16

Application Timestamp: 4fcfaa24

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.18247

Fault Module Timestamp: 521ea91c

Exception Code: c0000005

Exception Offset: 00056468

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 1778

Additional Information 2: 177875ae284d7004d8b1e5abee59b7bf

Additional Information 3: 0230

Additional Information 4: 0230427b92456f77231f5466eab4177f