When I Press Record/capture My Computer Says "an Unexpected Error Occurred Restarting"

[Alex Black]

Hello my name is Alex and i'm having trouble on my new computer.The trouble is that i am trying to record on my xbox 360 on my new pc but everyday i press capture/record i get a message saying "unexpected error occurred restarting pc" what do i do i have resinstalled it repaired it restarted pc and downloaded the update my pc specs are:Intel core i5-4670k cup 3.40ghz quad core 64bit and 16gb ram and windows 8.1

[Alex Black]

Hello my name is alex and im having a problem with roxio hd capture pro and every time i press capture my computer says 'an unexpected error occured restarting' how do i fix this? i've installed and downloaded the new update and have repaired the program and re installed it

[grandpabruce]

And, when you press the Topic Solved button, your post disappears.

[Alex Black]

Ik dude :/

[Jim_Hardin]

It is broken and needs repaired...

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

[Alex Black]

ill try this thanks

[Alex Black]

i dont get the repair option it goes straight to the installtion process and unistall

[Jim_Hardin]

then Install