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Roxio Game Capture Hd Pro Blinking Blue Screen



Hello I installed your product recently and it was working just fine expect that I couldn’t capture any video for my ps4 but xbox one was ok. I noticed I hadn’t updated and that this update was a fix to the signal not being allowed. Well the update installed just fine and I liked the new features but as soon as I hit capture the preview screen just blinks from normal footage to a blue screen and continues this back and forth.

If this was a video card issue, why was it working before the update?

I have a brand new computer

Any suggestions?


What I have already tried;

Made sure the wires are correctly installed and used different ports

Uninstalled and reinstalled making sure to follow all the directions

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