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Runtime Error Please Help Me


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Hey guys i bought roxio game capture hd pro on amazon last week and i just got it today i set it up and everything goes good install it perfect but when i open it and click on capture box it gives me a runtime error screenshot here http://prntscr.com/5km5tx and i cant do nothing. the only thing i can do is edit and thats it. I know my laptop got the specs for roxio specs you can check them if you want http://prntscr.com/5km6lr please help me thank u!

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Do the proper repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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