Capture Card Pro "can't Record 480P"

[Grange]

Hey everyone!

So I got my roxio Capture card pro a bit ago, and I read that it works with Xbox one too, (I got a screenshot where it says it can record in 480p, on xbox one, aswell).

But! When I launch my xbox one, wired and everything, and launch my recording program, an error message pops up, saying it doesn't support 480p?

What is the problem? Or is xbox one not recordable? (Wich would make me quite sad, I really want to record my gameplay, but then I can't use it! )

Thanks in advance!

[MrDerpski]

I suggest you set the resolution on your Xbox One to 1080p or 720p. What are you doing with 480p anyways?

[Grange]

I suggest you set the resolution on your Xbox One to 1080p or 720p. What are you doing with 480p anyways?

I have no idea why it would be, I don't think it is anyways, I will try it and let you know if that's it, thanks!

[Grange]

I suggest you set the resolution on your Xbox One to 1080p or 720p. What are you doing with 480p anyways?

So yeah, I just checked and it's on 1080p, any other solutions?

[MrDerpski]

Try reinstalling the software there might be something wrong with the installation