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Using Software Causes Bsod


nokuto

Question

When I open the capture software, after a few minutes (not actually recording anything, just before I click the capture button) my computer suddenly gets a blue screen of death. It has happened three times today, with all three times the software was open. In the first BSOD, I got an error code that read "APC_INDEX_MISMATCH" and the second and third times it said Kernel Security Check Failure. It was working perfectly yesterday. I managed to record several gameplays in full HD with absolutely no lag, so I don't understand why this is happening now. I even updated my Windows and ran a virus scan (nothing detected).

 

I'm using an Inspiron 15-5547 running Windows 8.1.

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First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.
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My laptop doesn't have a disc drive. I still have the CD, but currently no computer to put it in as my old laptop that I first installed the software on no longer works. I was able to get the capture software again by downloading service pack 2 on this page.

 

Edit: Sorry, I linked the wrong page. I meant this one.

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