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Help With Roxio Hd Capture Hookup - Tv No Signal


Rmbrig

Question

Hi! I am hoping someone can help me as tech support with this company seems impossible. My son got the Roxio HD Capture Pro for Christmas.

 

Here is the problem:

 

THE TV DOES NOT SEE THE XBOX WHEN THE ROXIO IS USED AS PASSTHROUGH. THE COMPUTER DOESNT SEE THE ROXIO EITHER. BOTH HAVE MESSAGES THAT READ NO SIGNAL.

 

Here is how I hooked it up:

  1. HDMI cable from the xbox to the FRONT of the roxio box
  2. HDMI cable from the BACK of the roxio box to the HDMI slot on the TV
  3. Provided Roxio cable from the Roxio box to the USB port on the laptop.

Turn it all on and nothing works. NO SIGNAL flashing on TV. The TV can no longer see the see the xbox when the roxio is hooked up. Yes, I have made sure the laptop is on so the Roxio has power. HDMI cables all work - I tried them individually and that is not the issue. I have also tried component cables and they do not work either.

 

Any help would be appreciated. My son is so excited to try his new "toy" and I just can't seem to get it working!

Thank you!

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