Capture Problem- Please Respond Asap

[EnoBlade]

The software installed and opens fine but when i hover my mouse over capture and click it nothing happens the capture window doesnt show up. Videowave works fine but i can open the capture portion of the software. Please Respond ASAP. If you want to see the problem Email me and i will send you a video. Operating System is Windows 7 Home Premium. Roxio is running the latest version.

Edited January 7, 2015 by EnoBlade

[EnoBlade]

The software(Roxio Game capture hd pro) installed and opens fine but when i hover my mouse over capture and click it nothing happens the capture window doesnt show up. Videowave works fine but i can open the capture portion of the software. Please Respond ASAP. If you want to see the problem Email me and i will send you a video. Operating System is Windows 7 Home Premium. Roxio game capture hd is up to date.

[EnoBlade]

The software installed and opens fine but when i hover my mouse over capture and click it nothing happens the capture window doesnt show up. Videowave works fine but i can open the capture portion of the software. Please Respond ASAP. If you want to see the problem Email me and i will send you a video. Operating System is Windows 7 Home Premium. Roxio Game cap hd pro Software is up to date.

[Jim_Hardin]

We will want to make sure that your PC actually meets the specs (probably does) - please follow the instructions HERE so we can check it

 

Also it would be a good idea to do a proper repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

 

I will get this moved to the RGC HD forums

[Jim_Hardin]

Did you do enough copy and pastes here?

[EnoBlade]

------------------

System Information

------------------

Time of this report: 1/7/2015, 13:49:00

Machine name: USER-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

Language: English (Regional Setting: English)

System Manufacturer: To Be Filled By O.E.M.

System Model: To Be Filled By O.E.M.

BIOS: BIOS Date: 01/17/14 18:16:45 Ver: 04.06.05

Processor: AMD A8-5600K APU with Radeon™ HD Graphics (4 CPUs), ~4.1GHz

Memory: 8192MB RAM

Available OS Memory: 7090MB RAM

Page File: 3831MB used, 10347MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

 

------------

Edited January 8, 2015 by Jim_Hardin

[EnoBlade]

Not working Tried your steps

[Jim_Hardin]

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.