Problem: The Software's "preview Screen" Flashing Blue/capturing Not Working

[Fleexie]

Hey guys I hope you can help me with this problem I have with "Roxio Game Capture HD Pro"

 

Currently I have it set up with my PS4 (need to buy a cable for my PS3). Anyway I have connected the cords right, HDMI in and out as well as the one to my PC.

Right now I can see the PS4 screen on my TV when I don't have the actual capture part of the software open. If I take out the usb of my PC obviously the PS4 menu will disappear from my TV.

Anyway here comes the problem I have. If I go into the capture part of the software that came with my hardware (which I have just re-installed). Then the PS4 menu will disappear from my TV. On my PC the preview screen start flashing black and blue (My PS4 menu is there for about a second before it starts flashing) Also other things that happens are:

Status switches from No signal to ready and back again.

Buttons such as: Live Stream, Start pre-roll and start capture all becomes click able and then click able. Over and over.

When I go out of the capture option it becomes normal on the TV again.

 

I have as mentioned tried re-installing the software, updated it and restarted my PC.

 

A video I recorded of the menu in the capture software:

 

I hope I have given enough information so you can help me with this problem.

I will try my Xbox 360 later and see if it got the same problem, I just have to take it out of the box again and all that.

[Fleexie]

Just a quick update:

My Xbox 360 doesn't have the same problem as my PS4, However from time to time the capture software will switch to component instead of HDMI (which I use). But that is just a minor problem I guess.

I will see if I can buy the required cables for PS3 later today or tomorrow, as I don't have the cables required for it.

[Jim_Hardin]

Your PS4 issue is the settings you are using. Within the settings for the PS4 you need to Set it to HDMI output AND turn off HDCP coding.

 

That should stop the flicker as it is bouncing around trying to make a handshake with the RGC Device and it never will.

 

Your TV may be a problem. The RGC outputs with an HDCP coding and your TV may not accept that

 

But Solve One problem at a time

[Imhotep]

I'm actually having the exact same problem with my PS3, but neither display shows up at all. Audio is fine, but blue screen preview and the video on the actual TV is nonexistent. I've reinstalled the program several times and everything is wired up correctly.

[Jim_Hardin]

I'm actually having the exact same problem with my PS3, but neither display shows up at all. Audio is fine, but blue screen preview and the video on the actual TV is nonexistent. I've reinstalled the program several times and everything is wired up correctly.

 

Then it is not the "exact same problem... but..."

 

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