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Video/audio Desynch When Screen Turns Black Problem



I've been having this problem ever since I started using Roxio and I just figured out the reason.


Whenever the screen goes completely black in a recording, the audio and video desynch. I have no idea why this happens. I've asked around and nobody seems to be able to give me an answer.


Add to that, my computer crashes the first time I boot up the capture when I have the Roxio device plugged in. It happens consistently. Even more frustrating, it takes a great deal of luck and effort to even be able to see the game on the TV properly.


It will show in the capture window that it is receiving the video and audio, but my TV just tells me there is no signal. It usually forces me to unplug the Roxio device, turn off my Xbox, then plug the device back in with the cords attached, then turn the Xbox on.


The problem with that is that my computer crashes every time I plug it in and try to start the capture.


Can anyone answer these problems for me? It's really turning out to be a waste of money, considering I can't even use Roxio for the most part.

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This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)


Unplug your RGC Device and put it aside until you are completely finished.


Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.


Create a New User Account with Administrator Privileges.


Turn OFF any A/V & Firewall.


Reboot and log on to that new account.


Copy your entire disc to a new folder on your HDD.


In that new folder, right click on Setup.exe and select Properties.


Under the Compatibility tab, make sure
is checked!


Right click Setup.exe and select Open.


Allow it to Check for Updates (this is for Roxio not Windows)


Use the Default Locations!


When the Install competes, turn your AV & Firewall back on and reboot.

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