Roxio Media Capture Has Stopped Working - Need Help

[Shaneb123]

I have started having this issue with trying to capture videos for about 2 days. I have used the program before and recorded over 20 videos with no problems.

I have tried so many different things that others have posted in the forums but nothing has worked.

 

 

 

 

 

 

Last thing I tried was: From Jim_Hardin

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This is extensive, but it what I suggest...

(Add Nothing! Skip Nothing!)

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Download and install the

Revo

Uninstaller. Then run it in

Moderate Mode

to remove any traces of Roxio.

 

Turn OFF any A/V & Firewall.

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure

nothing

is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

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Didn't work

 

 

I have also tested my RGC with a different capture software (GameCap) and it worked with no issues.

If anyone can help it would be great.

Thanks in advance!

 

 

Pc specs:

Windows 8 Pro 64-bit

Processor: Intel® Core™ i5-3350P CPU @ 3.10GHz 3.10GHz

Ram: 12.0 GB

GPU: GeForce GTX 650

[Jim_Hardin]

Do it again!

 

Sometimes it takes up to 3 attempts to get it right

 

Before you start that, make sure your Video Card Software and drivers are up to date and DEFAULT settings ONLY!!!

 

GameCap was a good testing choice!

[Shaneb123]

So I have re-installed it 5 times now and it is still doing it

 

Reformatted my PC and now it works, not sure exactly what happened but im glad i can use the software again.

 

Thanks Jim_Hardin for the help

[Jim_Hardin]

That is one of those things that is not worth chasing down

 

Glad to hear you got it running!!!