Key Worked Before Now After Computer Re Format Will Not

[scottyp]

So i have 2 programs for easy cd and dvd burning (that is all it is called) i purchased one from amazon and one i believe from wal mart awhile ago, they both have worked great in the past and now that i restored my computer neither key will work, the computer was retored to factory settings, same as the first time i registered and used this product so i know its not my computer.. i cannot get help or answers anywhere and everything i see on this same subject roxio people who answer make it look like its the buyers faault!! very disapointed, please help!

Edited January 18, 2015 by scottyp

[cdanteek]

So i have 2 programs for easy cd and dvd burning (that is all it is called) i purchased one from amazon and one i believe from wal mart awhile ago, they both have worked great in the past and now that i restored my computer neither key will work, the computer was retored to factory settings, same as the first time i registered and used this product so i know its not my computer.. i cannot get help or answers anywhere and everything i see on this same subject roxio people who answer make it look like its the buyers faault!! very disapointed, please help!

 

Send Rox-Ralf a (PM) Personnel Message, explain your problem in detail, your activations may need reset.

 

He lives in another time zone so be patient, he is the only one here that can help you.

[scottyp]

Awesome , Thank you!

[cdanteek]

Awesome , Thank you!

 

You are welcome.

[scottyp]

so this product will not work, i want my old version back, plzzz help! i get errors when burning, i cannot change prefrence to make disc hold more etc! very frustrated!

[Brendon]

Scotty,

Slow down a bit and give us some details we can work with, please.

 

"so this product will not work," What version number are you trying to use, and under which Operating system?

"i want my old version back" What was your old version, and where/when/how did it go away?

"i get errors when burning," What are the error messages? at what point do you get them? what are you burning? which program in the suite are you using?

"i cannot change prefrence to make disc hold more" Which program are you running? what type of blank disc are you using?

"etc" I feel your pain and want to help, but I need details if I'm going to try and help you.

 

Regards,

Brendon