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Can't Upload Captured Content

Luckless Zombie


Hello, I am running into a real issue here. Previously after upgrading to SP2, I had no issues. But I recently reformatted my harddrive, and upon reinstalling Roxio's programs, and SP2 in particular, it captures like a charm but will not load the captured content into videowave. I can load up previously RENDERED projects. If I even open a folder containing M2TS, videowave crashes. I have attempted multiple repairs, but the repair will not complete, it insists that whichever path I have chosen doesn't contain the necessary folders. That does not make sense as I am doing it from the disc itself. Firewall/av/malware/spyware, all off and still nothing. My Laptop specs are well within parameters, as I said, I had no problems prior.


If I do not upgrade to SP2, then I can utilize the content, however after loading the content into videowave, and even after render, it becomes blurry and jittery. Contacting actual roxio support seems nearly impossible so i am hoping to receive some sort of assistance here. Thanks in advance!


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NEVER use Compatibility Mode!!! MS put it in there for certain MS enterprise programs not as a magic solution :lol:


This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)


Unplug your RGC Device and put it aside until you are completely finished.


Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.


Create a New User Account with Administrator Privileges.


Turn OFF any A/V & Firewall.


Reboot and log on to that new account.


Copy your entire disc to a new folder on your HDD.


In that new folder, right click on Setup.exe and select Properties.


Under the Compatibility tab, make sure
is checked!


Right click Setup.exe and select Open.


Allow it to Check for Updates (this is for Roxio not Windows)


Use the Default Locations!


When the Install competes, turn your AV & Firewall back on and reboot.
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The log file you attached doesn't contain any useful information... Please follow the instructions HERE.


A quick test (Do NOT use MP4 for any Capture!) Capture a 30 second m2ts file and look at its Properties in Windows Explorer. Compare those under Detail with one that won't load. Any Differences???


With Windows Explorer, try to Drag & Drop the test file into VidoeWave. If that works, try one that did not... What happens with that test? ;)

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In the media selector, if I go to a folder with an M2TS file, it crashes. I did try the drag and drop, and it did not work, it crashed it as well. I don't know when the PC settings could have changed, I was editing a video when this first happened, then after finishing, went to edit another video captured amd then BAM, no more videowave.

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So I performed the test, and used different file types. AVI, MP4, and M2TS(From the GameCap)


Checking the properties for each one, the only difference between them is that even trying to look in a folder with an M2TS file crashes video wave, copy and paste doesn't work, drag and drop doesn't work. I can upload and edit MP4 and AVI fine. It has been unistalled and reinstalled multiple times, run in various compatibility modes. I am all out of ideas, and repair is still not functioning. I have browsed and selected every file on the disc. All drivers and software is up to date as well. Any other ideas?



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