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Trying To Install From Cd- Get Message That Cd Key Is Not Valid



I bought Easy CD & DVD burning software early last year, but didn't try to install it until this week when I needed it. I get a message that CD key is not valid. Have confirmed no typos and no mix up of letters and numbers. There is only one digit that could be a zero or letter "O", but have tried both ways and still does not accept code. Spouse has tried as well with no success.


Went into Roxio knowledge base and as suggested, tried to copy CD files to PC folder and install from there, but had the same issue.


Can't return to store as it was bought in early 2014. I tried to contact Technical support via e-mail listed on CD envelope, but they asked for an order number and I don't have one since it was bought in a store and not online, so they told me to contact technical support. What??!!


Now what can I do?

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