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No Signal (Standard Troubleshooting Performed)


RyanPJ

Question

Hey guys,

 

I recently registered my Roxio CameCAP HD Pro and I am trying to use it to record a PC's video output. I have the following setup:

 

PC1 --> HDMI --> Roxio --> USB --> PC2

 

PC1 --> DVI --> PC1 Monitor

 

When I try to use the Roxio GameCAP HD Pro software to record, it says no signal. However, if I boot up XSplit on PC2 and signal source the Roxio, I am able to record (but video only). So it's pretty clear that there is in fact a signal.

 

So my issues: I can't use the provided software (in fact, it crashes if I try to open the options) and I can't get sound from the source machine because the output has not appeared in Windows' playback devices.

 

Also, when I registered my product I did NOT receive a support code as I was supposed to, although I was immediately hit with promotional spam. So I can't go to Roxio customer support for this issue, either.

 

Any ideas?

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Let's try a proper repair on PC2 ;)

 

Unplug your RGC Device and put it aside until you are completely finished.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When the Install competes, turn your AV & Firewall back on and reboot.

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