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Robilotta

Videowave Stopped Recognizing Avchd/mpeg Format

Question

I was using Roxio Creators for 8 years or more and I know all the little issues they all have- I adapted to them. But suddenly today videowave stopped recognizing AVCHD/MPEG files! I opened the project I started some time ago, wanted to load it to finish, and got the message that some of the files I was trying to load were either unsupported or corrupt. Turned out ALL of them were (according to the program!) I opened the video files in their folder and they were working fine and were playing in other program with no issues. I decided to check on the other projects- same; I tried starting a new production- same! I didn't change my computer or anything in it recently. Roxio just stopped recognizing those files! AVI works OK, but not AVCHD or MPEG. I tried opening them in burn on DVD and auto edit- same result. Please see the attachment for the exact message I got. Help!

post-123519-0-67327700-1422951483_thumb.jpg

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First thing I would try is a Repair:

 

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

 

Now insert your Roxio Disc.

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, turn your AV & Firewall back on and reboot.

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You need to understand that 'Play' a file in no way tests it :huh:

 

Players are made to accept all sorts of corruptions and keep on going.

 

That said, it does not explain why all of your files no longer work :D

 

You never mentioned your OS ~ Creator 2012 Will NOT work in Win 8.

 

We can try a more extensive repair or you could see if you have a Restore Point that you could use to go back to the time when they did work ;)

 

The Repair looks like this:

 

(Add Nothing! - Skip Nothing!)

 

Download and install the
Uninstaller. Then run it in
Moderate Mode
to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure
nothing
is checked!

 

Right click Setup.exe and select Open.

 

Allow it to Check for Updates (this is for Roxio not Windows)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

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