NewCustomer Posted February 3, 2015 Report Share Posted February 3, 2015 Hi, I bought an Easy to DVD 3 Plus pack from a big chain store in Australia. Went home to install the software and find that my DVD player isn't recognising the DVD for installation, appears nothing is on the disc. I registered my product, then came here to install the software online and first is says that Roxio Creator 2010 is not installed so Easy DVD software wont work, go to install Roxio Creator 2010 and is says the exact same message "Roxio Creator 2010 is not installed". What else can I do?? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 3, 2015 Report Share Posted February 3, 2015 Since there is no software to 'install online', have no idea what you tried to do Take the disc back and exchange it looks like the simple approach... Link to comment Share on other sites More sharing options...
NewCustomer Posted February 3, 2015 Author Report Share Posted February 3, 2015 After reviewing I see that I tried installing the updates and yes there is no software to install online. I have contacted the company through the warranty department, should I wait their reply or just take the disc back? Link to comment Share on other sites More sharing options...
sknis Posted February 3, 2015 Report Share Posted February 3, 2015 Take it back or you may exceed the warranty period. See if the company you bought it from will accept a return; some may not. Link to comment Share on other sites More sharing options...
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